PagerDuty Pricing

With different tiered pricing, PagerDuty caters to organizations of varying sizes and budget capabilities. For a corporation with a headcount of 200, a typical contract ranges from $16,600 to $35,600. When the headcount increases to 1,000 or beyond, the price range expands from $31,300 and can go up to $119,300, dependent on the customized needs and features availed by the organization. These estimates reflect the latest and most comprehensive pricing data available for PagerDuty.

PagerDuty provides an all-inclusive Incident Management and Response Platform, taking into account an organization's unique growth prospect and operational capabilities. Owing to its different SKUs like AIOps, Automation Actions, Professional, and Digital Operations, the cost can vary, presenting potential buyers with the opportunity to balance between their budget constraints and automation needs.

PagerDuty Negotiation Insights

At Vendr, we have unparalleled insights into SaaS negotiations, including detailed information on pricing, discounts, and commercial terms. Here’s a glimpse into our knowledge base for PagerDuty, a leading incident management platform:

Discount Levers

For PagerDuty specifically, one key discount lever commonly used in negotiations is the 'Multi-Year Prepayment' option. Committing to a longer-term contract and prepaying for it often encourages suppliers to offer more substantial discounts. However, it's crucial to balance this with the need for flexibility and the rapidly changing nature of SaaS tools.

Commercial Terms

One commercial item that often comes up during PagerDuty negotiations is the 'Support and Maintenance' clause. It's important to clearly outline what the service level agreement (SLA) is, ensuring it includes 24/7 support access, and also includes all updates and upgrades to the software. Negotiating this term well can result in substantial cost savings and operational efficiencies.

This is just a small sampling of the in-depth negotiating insights for PagerDuty that Vendr has to offer. To get access to more discount levers and commercial strings to pull when negotiating your PagerDuty contracts, sign up for a free forever Vendr account. We have numerous additional insights available for PagerDuty, guiding users to get the most out of their SaaS negotiations.

Community Insights for PagerDuty

Here are some recent insights from our community on procuring PagerDuty:

"Finalized through AWS for net 60 terms that PagerDuty could not provide. Insight was posted recently."
"Was able to maintain 2 year pricing on a 1 year agreement. Insight was posted recently."

Learn more about how to navigate your PagerDuty procurement by signing up for a free forever Vendr account. Also, you can gain additional insights such as the estimated time to implement PagerDuty, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are 20 community insights available for PagerDuty.

PagerDuty Overview

PagerDuty serves as an incident management and response platform aimed at fixing business-impacting incidents, as well as preventing them from happening in the future. It covers a wide range of services including monitoring, on-call scheduling, escalation policies, workflows, and alerts.

Over 20,000 customers put their trust in PagerDuty and it boasts over 700 integrations. Implementation is typically swift and is usually completed in under 3 months. The software gives users the ability to manage the lifecycle of all incidents within their business, thereby improving agility, performance and uptime.

Compliance and Security

PagerDuty prioritizes compliance and security, containing built-in features to protect sensitive data while adhering to key standards and regulations.

The platform is recognized for its compliance with the General Data Protection Regulation (GDPR), providing features and tools that ensure user data is managed responsibly. For businesses operating within the European Economic Area or dealing with EU residents' data, this is a crucial consideration.

It also holds a SOC 2 Type II certification, meaning it has been audited by an independent certified public accountant and deemed to meet the Trust Services Criteria – including the security, availability, and confidentiality of the system. This gives users the reassurance that PagerDuty has the necessary practices and controls in place to mitigate risk and protect client data.

In addition to this, PagerDuty has robust security measures including Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities. MFA provides an extra layer of protection against unauthorised access, while SSO simplifies the login process without compromising security, offering both convenience and data protection.

Lastly, PagerDuty adheres to Personally Identifiable Information (PII) and Data Processing Agreement (DPA) regulations, designed to protect customer information against misuse or unauthorized access. Users can rest assured that their sensitive information is safe, secure and handled responsibly.

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