C1

C1: Elly Automate

C1 Elly Automate is a fully managed Intelligent Virtual Assistant (IVA) that delivers natural, human-like interactions on every channel — empowering both customers and employees with effortless self-service. It replaces script-heavy, hard-coded chatbots and IVR systems with generative AI-powered conversational automation. Supports omnichannel deployment (web, mobile apps, social, SMS, and voice), 127+ languages, and 200+ prebuilt integrations across CRM, ITSM, and ERP systems. Automated tasks include FAQ support, authentication, payments, surveys, and appointment scheduling. Quality is governed by the Human Experience Quality Index (HXQI) to prevent hallucinations and ensure accuracy. Fully managed by C1's AI Center of Excellence from implementation through continuous improvement. Pricing is entirely quote-based.

C1: OnGuard

C1 OnGuard is a fully managed AIOps and IT infrastructure monitoring/management platform. Described as 'a managed service paired with our award-winning, class-of-its-own, monitoring platform.' OnGuard identifies patterns and anomalies through understanding the relationship between application, infrastructure, and data, and reacts proactively to keep data and infrastructure safe. It consolidates monitoring, management, and alerting into a single web-based view (single pane of glass). Features include: automated incident management and resolution, ML-based anomaly detection, real-time monitoring with actionable insights, AI bots for incident and problem management, automated device configuration backup and restore, and a client portal with customized integrated view across all managed systems. Add-on modules include VMaaS (Vulnerability Management as a Service) and AMaaS (Asset Management as a Service). Pricing is quote-based.