Talking about SaaS budgets, pricing, and contracts can evoke a lot of emotion. Leading with kindness creates an ideal experience for all parties — buyer and seller alike. We take pride in being kind to each other, to our customers, and to suppliers. We believe that kindness is a competitive advantage.
Early on, Ryan volunteered with Samaritans’ suicide hotline. Recommended by expert negotiator Chris Voss, Samaritans teaches you to, “Save your sorrys,” because people don’t want to hear apologies — they want to be heard. At Vendr, this mantra represents how we actively listen to one another and take bold risks without apologizing.
In the new category of SaaS buying, what we deliver to our customers feels like magic. We go beyond expectations. More than saving customers money — we save time, relieve stress, and leave the SaaS purchasing process better than when we found it. We obsess over customers, from increasing capital efficiency to getting deals closed fast.
Every day in Slack, the #we-are-awesome channel lights up. A CSM cheers on an Executive Buyer, a Marketer does a round of applause for an Account Executive, our CEO shares positive feedback from LinkedIn. We celebrate each other’s work, empowering everyone to be better and have fun along the way.