DocuSign
|Visit docusign.com
How much does DocuSign cost?
Median buyer pays
$17,940
Based on data from 1,442 purchases, with buyers saving 17% on average.per year
Median: $17,940
$3,861$76,413
LowHigh
About DocuSign
DocuSign Overview
DocuSign, the market-leading Intelligent Agreement Management provider, accelerates business with e-signature, CLM, AI analytics, and secure identity and payment integrations.
Compare prices for similar companies
| Supplier | DocuSign | Adobe |
|---|---|---|
| Median Contract Value | $17,940 | $64,836 |
| Avg Savings | 16.82% | 11.39% |
Negotiation insights
Discount levers
Success potential
What you can give to move the needle on pricing
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for DocuSign
Company with 201-1000 employeesThis year
"When slowly growing over time, ensure to start asking for economies of scale. Oftentimes small growth won't yield a discount and ultimately result in overpaying at higher volumes of seats or envelopes."Company with 201-1000 employeesThis year
"If integrations are not a concern, Dropbox Sign offers much lower investment point for e-signature with more functionality"Company with 201-1000 employeesThis year
"We were able to get a ~58% discount approved by demonstrating growth on our contract."Company with 201-1000 employeesThis year
"Make sure to request the ability to purchase additional bundle envelopes at the same rate as the committed rate to avoid overages"Company with 201-1000 employeesThis year
"DocuSign will increase rates by 5-7% on renewal, even if that means it goes above the list price."Company with 201-1000 employeesThis year
"Our team was reducing our licensing and DocuSign increased our rates by over 50%. We pushed back, leaning on our approved budget, need to align with our business needs, and possibility to move over to PandaDoc if they could not accomodate. We ended up saving 46% on our pricing for renewal! "Company with 201-1000 employeesThis year
"We were able to get our renewal discounting increased from 50% to 60%, the rep mentioned that this needed VP approval. "Company with 201-1000 employeesThis year
"Docusign offered a 10% increase in the number of the envelopes free of charge due to the slow processing of our renewal."Company with 201-1000 employeesThis year
"Leveraging our poor renewal experience we were able to renew flat. "Company with 201-1000 employeesThis year
"We were renewing a fairly low scope agreement with Docusign and it took 3 months to get towards even getting a order form. Start early they can be incredibly slow."Company with 201-1000 employeesThis year
"Ensure to request language in order form special terms for the ability to add bundles of envelopes at the same rate as the committed volume to avoid paying the much higher overage fee."Company with 201-1000 employeesThis year
"When support costs are increasing push them for a lower cost by emphasizing that the account is low-touch. Request a report from the past 12 months showing how many times your team has reached out for assistance. Identify if there are any service issues such as more than 24-hours to resolution or slow support responses. "Company with 201-1000 employeesThis year
"CDW proposed rates 2-3x higher than DocuSign's market standard when approached to facilitate a renewal."Company with 201-1000 employeesThis year
"It's recommended not to use CC as payment method to avoid upper limit balance declines or expiring cards."Company with 201-1000 employeesThis year
"LinkSquares, Ironclad, and Dropbox are great options for competitive quotes or when looking to make a change"Company with 201-1000 employeesThis year
"DocuSign will attempt to raise eSignature rates by as much as 40% if a reduction in scope takes place."Company with 201-1000 employeesThis year
"DocuSign proposing a 42% increase with no changes in quantities or SKUs, but offered early-renewal as a way around this."Company with 201-1000 employeesThis year
"We did an early renewal and migrated to the IAM model, which saved our team 5% on our TCV"Company with 201-1000 employeesThis year
"DocuSign allowed us to do an early renewal (2 months early) to avoid overages."Company with 201-1000 employeesThis year
"We were able to keep uplift low, right size the contract, and switch away from Credit Card payment method on renewal."Company with 201-1000 employeesThis year
"During a new purchase or growth on IAM, make sure to leverage competition as oftentimes DocuSign can be a higher investment point."Company with 201-1000 employeesThis year
"Many DocuSign reps are pushing early renewals which will get your account credit back "Company with 201-1000 employeesThis year
"Our DocuSign rep offered an early renewal option which waived their mandatory 10% uplift "Company with 201-1000 employeesThis year
"DocuSign is offering IAM licenses at a discounted rate to organizations at renewal to incentivize moving them to the new model. Even with discounting, the investment is usually 5-10% higher than simply renewing on legacy model for seats."Company with 201-1000 employeesThis year
"Ensure your team is carefully reviewing the various features offered in each of the new IAM plans, separating the "nice-to-haves" from those that are "mission critical". Due to the sharp rise in cost with each tier, it is important to quantify exactly how much value your team will be receiving, particularly if it is being forced to evaluate a higher tier for one or two features alone."Company with 201-1000 employeesThis year
"Each of DocuSign's new IAM plans includes unlimited eSignature envelopes sent via the web app."Company with 201-1000 employeesThis year
"DocuSign workflows are now included in the IAM sku "Company with 201-1000 employeesThis year
"DocuSign has moved over to the IAM plan which comes with additional features including AI driven features (Maestro, Navigator and App Center & APIs)"Company with 201-1000 employeesThis year
"Docusign offered a 5% discount for committing to a 24 month contract "Company with 201-1000 employeesThis year
"We added a 5% uplift clause into our DocuSign renewal "Company with 201-1000 employeesThis year
"DocuSign notified our team they can provide discounts for adding licenses in January due to it being the end of their fiscal year "Company with 201-1000 employeesThis year
"DocuSign removed our 5% uplift by committing to a 2 year renewal "Company with 201-1000 employeesThis year
"We were told that because we were descoping envelopes we could no longer utilise the pass through pricing of integrations"Company with 201-1000 employeesThis year
"Facing huge uplifts we were able to cut our renewal offer in half by threatening to move to envelopes and also exploring pandadoc."Company with 201-1000 employeesThis year
"DocuSign will sometimes present higher than usual rates for IAM to retain revenue from a previous contract. Important to ensure your team is getting advantageous rates"Company with 201-1000 employeesThis year
"To help future proof your contract, It's recommended to add language to limit any future uplift to 3-5% as many renewals come with 7% increases to the rate."Company with 201-1000 employeesThis year
"While we identified that our rate was low, we saved over 15% for the same scope on our renewal by moving from a 12-month to a 24-month agreement. "Company with 201-1000 employeesA while ago
"LinkSquares, Dropbox, and PandaDoc are great alternatives to consider or gather pricing from to help drive the cost of DocuSign's e-signature tooling down."Company with 201-1000 employeesA while ago
"If the team is on a user based plan and realize at renewal that the team is highly underutilizing the provisioned envelopes that come with those licenses, it might be worth exploring the envelopes model."Company with 201-1000 employeesA while ago
"DocuSign Maestro comes with the new IAM unlimited model which automates workflows "Company with 201-1000 employeesA while ago
"DocuSign's new Unlimited IAM model gives each user 100 free automations per seat "Company with 201-1000 employeesA while ago
"We are currently paying separately for SSO access, but the new IAM model includes SSO in each seat. "Company with 201-1000 employeesA while ago
"DocuSign has adjusted their Support offerings: The Silver Success Pack is required for IAM, while the Gold package is designed specifically for Enterprise. "Company with 201-1000 employeesA while ago
"The new IAM model includes SMS Delivery - allowing you to send envelopes through text message"Company with 201-1000 employeesA while ago
"We were able to work with the supplier to get a flat scope and flat rate for a reduced term and renew for 1 year. This mitigated an 11% original uplift for descoping and reducing the term length as well as adding language for bundled envelopes to mitigate any overage rate."Company with 201-1000 employeesA while ago
"DocuSign will reward growth on the contract with improved rates. They will also have more leverage internally for better pricing if committing to a multi-year term. "Company with 201-1000 employeesA while ago
"If the scope of the e-signature tool being used is relatively simple, Dropbox Sign and PandaDoc can be great alternatives to DocuSign at a lower investment point"Company with 201-1000 employeesA while ago
"Docusign would not allow for the pass through costs that we had on the previous term to be applied at this renewal due to the descope."Company with 201-1000 employeesA while ago
"We were able to get strong discounting by citing budget restrictions despite moving from a 2 year to a 1 year term. We were able to also negotiate a number of additional users for free - (Full CLM and Standard CLM users) saving on future costs."Company with 201-1000 employeesA while ago
"DocuSign is much more willing to negotiate their new IAM platform with organizations that are utilizing legacy SKUs and have no driving need for the additional features."Company with 201-1000 employeesA while ago
"We were able to limit our envelope cost increase to 10% despite a 65% reduction in overall scope on a 12-month term."Company with 201-1000 employeesA while ago
"DocuSign's IAM platform does not scale below 25 users. Additional users are added in packages of 25."Company with 201-1000 employeesA while ago
"We were able to combine our usage for a total amount over 24 months instead of a set amount annually. "Company with 201-1000 employeesA while ago
"PandaDoc and Dropbox Sign are healthy competitors and could help yield a better outcome leveraging them"Company with 201-1000 employeesA while ago
"DocuSign's IAM platform requires a minimum of 25 seats."Company with 201-1000 employeesA while ago
"Upon renewal we were able to get language added to allow for bundles of envelopes to be added during the term at the same unit rate, remove auto-renewal language, get semi-annual payments, and keep rates in check while descoping."Company with 201-1000 employeesA while ago
"We were able to work with the supplier to eliminate the ~7% uplift by leveraging budget as well as the organization’s other contract."Company with 201-1000 employeesA while ago
"Please note that when entertaining a longer term agreement on an envelopes model that the envelopes are front loaded, so you could run into overages or have to renegotiate a contract prior to the next annual payment in extreme cases"Company with 201-1000 employeesA while ago
"Pricing during any automatic renewal term may be increased by DocuSign by 5% when DocuSign provides written notice of a pricing increase at least 45 days before the end of that prior term. "Company with 201-1000 employeesA while ago
"Contrary to what many reps have communicated, DocuSign can offer their unlimited envelope licenses at low user counts (below 20 users)."Company with 201-1000 employeesA while ago
"We were able to save over 40% on transitioning to the IAM license by leveraging DocuSign's desire to move us over to their newest intelligence product."Company with 201-1000 employeesA while ago
"It's recommended to ask for the language to be added to your contract for the option to purchase additional envelopes in bundles of 50 or 100 at the same unit rate as the contract so as not to incur unnecessary overage fees."Company with 201-1000 employeesA while ago
"We were able to right size the contract as well as reduce the uplift to 5% upon renewal."Company with 201-1000 employeesA while ago
"We were able to save by understanding both the seat and envelope model and choosing the right model for the team. We were also able to get cap lock language added that saves the team funds upon the next renewal.
"Company with 201-1000 employeesA while ago
"Ensure when looking at your contract that if auto-renew is not explicitly shown on your order form to confirm with the rep or have it displayed for avoidance of doubt"Company with 201-1000 employeesA while ago
"We received a quote from PandaDoc which allowed us to avoid an uplift from DocuSign at our renewal "Company with 201-1000 employeesA while ago
"DocuSign offered our team an "Unlimited Bundle" license vs. choosing the quantity of seats or envelopes however our usage did not align. We see this being valuable for large teams but we use this sparingly "Company with 201-1000 employeesA while ago
"We were frustrated by our renewal proposals and the significant uplift that had been applied to them. Our finance team instructed us to review competitors and we identified PandaDoc as a quality alternative for our teams needs at a fraction of the cost."Company with 201-1000 employeesA while ago
"DocuSign's latest push is their contract repository which houses all agreements passed through the tool in a single, searchable container. It comes at an added cost and is a lure to move organizations towards a new bundled pricing design. "Company with 201-1000 employeesA while ago
"We were able to eliminate DocuSign's 10% uplift by adding 5 additional users and SSO functionality - which we also received at a 65% discount."Company with 201-1000 employeesA while ago
"We completed a thorough investigation of the competitive market, particularly PandaDoc, after receiving a 40% increase in envelope cost from DocuSign in addition to a 36-month term requirement."Company with 201-1000 employeesA while ago
"We reduced our licensing by 30% to align with our usage in the prior contract. Docusign increased our per unit rate by 20% and we were able to lower this to only an 8% increase due to the reduction. "Company with 201-1000 employeesA while ago
"Our team was about to hit an overage and we were able to bring up the renewal from 8/30 to 8/1 to avoid overage fees. We also were able to secure a 25% increase in envelopes and only a 4% increase in price (vs. the initial 7% increase)."Company with 201-1000 employeesA while ago
"DocuSign will not alert you if your usage of envelopes falls well short of your committed amount. Additionally the envelopes do expire at the end of the term, so keep an eye on underutilization so that your team doesn't suffer a large loss of revenue"Company with 201-1000 employeesA while ago
"We leveraged growth and economies of scale on our renewal. Additionally, utilizing competition such as PandaDoc is a strong lever when in renewal conversations with DocuSign. "Company with 201-1000 employeesA while ago
"When negotiating with DocuSign, ensure that you either ask for language in the special terms that allows for your team to add envelopes or seats in bundles at the same rate as the committed rate."Company with 201-1000 employeesA while ago
"When evaluating 5 different CLM's, DocuSign had the most features and functionality especially around integrations and full cycle from signature to CLM. The being said, they were also the most cost intensive solution that was evaluated."Company with 201-1000 employeesA while ago
"DocuSign has been toying with the idea of an unlimited envelopes model for legacy accounts on Enterprise Pro (both seats and envelopes). If your team is experiencing high growth or simply has a higher than 20k envelopes/year I would encourage your team to ask about unlimited envelopes upon renewal."Company with 201-1000 employeesA while ago
"We were able to find savings upon renewal by switching from seats to envelopes by asking about the usage of envelopes over the last 12 months and having the DocuSign team quote it both ways. On this renewal, this accounted for ~27% in savings for a flat scope renewal."Company with 201-1000 employeesA while ago
"They agreed to 5% uplift language on the Order Form."Company with 201-1000 employeesA while ago
"We were able to leverage an early renewal offer from the supplier to eliminate any uplift, extend payment terms, and receive a credit back for overlap in contracts."Company with 201-1000 employeesA while ago
"We were able to save significant investment from the first proposal by moving to their new unlimited envelopes model as well as adding Navigator and Maestro to the renewal which in turn allowed the rep to reduce the minimum number of seats committed to on the unlimited model."Company with 201-1000 employeesA while ago
"We were able to save 30% on our renewal costs by leveraging growth and budget constraints during the commercial process."Company with 201-1000 employeesA while ago
"DocuSign is testing out a new "unlimited envelope" plan, tailored more towards enterprise companies. This is not available to all, but something to ask about if your usage is growing! "Company with 201-1000 employeesA while ago
"Our agreement had wording around a 5% renewal increase, but standing firm on our budget restraints and a slight reduction in usage, we were able to maintain flat rates. "Company with 201-1000 employeesA while ago
"Our company had a 10% reduction in envelopes for this renewal, and the DocuSign was coming in with a 30% increase in price. After much back and forth, we were able to secure a 10% increase in price to align with our reduction. To get this, we relied on a firm pre-approved budget, Vendr looping our leadership in and discussing the option to move to another provider at a lower rate. "Company with 201-1000 employeesA while ago
"We were able to recognize savings by leveraging growth and a 2 year agreement. We also got savings on the overage rate, as well as, having them include the option to bundle additional envelopes at a discounted rate should the team need to purchase more."Company with 201-1000 employeesA while ago
"We opted for an early renewal of our contract to accommodate increased usage and leverage our growth for improved rates. The renegotiated terms include a shift to a 36-month agreement, providing us with a total envelope allocation for the duration rather than an annual quota with no rollover. This new arrangement better suits our needs, as our envelope usage varies yearly. We were also able to improve our per-envelope rate by 35% as we moved from a 24-month to a 36-month agreement with 3x the growth. "Company with 201-1000 employeesA while ago
"Voicing potential churn during the renewal process, we negotiated a six-month contract to allow us ample time to evaluate alternative products and make an informed decision."Company with 201-1000 employeesA while ago
"We successfully negotiated the removal of increased support costs by highlighting the team's minimal impact on their support services saving $5,160 over 24 months"Company with 201-1000 employeesA while ago
"The negotiation was an example of leveraging growth projections to secure more favorable terms. Initially, the discount offer was competitive, but the company's growth over the past year was a pivotal factor in negotiating even better terms. The transition from €2.44 to €2.34 per envelope may seem minimal at a glance, but it signifies a strategic approach to cost-saving, especially when considering the purchase volume.
The final proposal's terms, with a total contract value of €285,179.64 and the inclusion of an additional 2,700 envelopes without significantly impacting the overall cost, with a savings of €11,499 achieved through this process. "Company with 201-1000 employeesA while ago
"We were able to achieve discounts due to the supplier's year end. One sku the team did not feel comfortable purchasing for 3 years, the 3 year pricing on a 12 month term, and budget restrictions."Company with 201-1000 employeesA while ago
"We were able to cut our costs by 50% by transitioning to an unlimited envelope agreement with a negotiated reduction in cost."Company with 201-1000 employeesA while ago
"Despite our licenses being overly scoped, we successfully negotiated and secured the same discount as in the previous term. This led to a lower total contract value, provided the scope remains unchanged."Company with 201-1000 employeesA while ago
"We were able to waive the proposed uplift by leveraging product growth and a 24-month term."Company with 201-1000 employeesA while ago
"We were able to waive the proposed uplift in exchange for an early signature."Company with 201-1000 employeesA while ago
"Supplier introduced a 7% increase, remained flat for renewal but was able to move to 5% increase and keep previous discounts in place. "Company with 201-1000 employeesA while ago
"we were able to reduce our contract by 25% by removing non-essential line items at renewal "Company with 201-1000 employeesA while ago
"We were currently grandfathered into some significant discounts. In referencing the lack of usage for the last year, DocuSign agreed to upgrade us to their new seat-based Unlimited Sends Plan as well as allowed us to decrease users to a more accurate count based on usage in the last year. "Company with 201-1000 employeesA while ago
"Was able to save 60% by switching from the seat model to the envelope model "Company with 201-1000 employeesA while ago
"We were able to reduce the total number of licenses to reduce cost, but Docusign did increase the price per unit "Company with 201-1000 employeesA while ago
"Secured savings of 33% by switching from a per seat mode to an envelope model "Company with 201-1000 employeesA while ago
"We secured a 3% discount through anchoring a firm budget constraint and agreeing to a multi-year term. "Company with 201-1000 employeesA while ago
"DocuSign was willing to provide a flat renewal for an 12-month agreement under $5k upon request."Company with 201-1000 employeesA while ago
"We descoped from 65 users to 47 and were able to maintain the same per unit rate by citing a lack of adequate notification of the change in pricing. "Company with 201-1000 employeesA while ago
"DocuSign is very willing to waive uplift in exchange for multiyear terms. It is very easy to lock those prices in absent uplift for all subsequent years."Company with 201-1000 employeesA while ago
"DocuSign proposed a flat renewal on flat usage for a 12 month renewal term. We were able to secure semi-annual payment terms by leveraging the strength of the relationship."Company with 201-1000 employeesA while ago
"Despite descope in seats was able to limit increase in cost moving forward on a 12 month term"Company with 201-1000 employeesA while ago
"We were able to obtain Quarterly Net 30 payments on a 2-year agreement "Company with 201-1000 employeesA while ago
"DocuSign originally proposed a 20% increase in per seat cost for a descope of 14 seats on a 12 month renewal. We pushed back leveraging budget and lack of use of envelopes and we are able to get the increase removed and a 2.5% discount on per seat costs for a 12 month renewal agreement."Company with 201-1000 employeesA while ago
"If you exceed your envelope allowance you can renew in the same quarter and instead of paying overages you can draw down from the futures year's envelope total."Company with 201-1000 employeesA while ago
"While we put in multiple budget anchors to try and drive price down, due to the large descope in overall envelopes purchased Docusign held firm on the overall pricing. "Company with 201-1000 employeesA while ago
"We were able to reduce the uplift and keep costs flat at renewal by leveraging budget constraints and no prior warning to price increases. "Company with 201-1000 employeesA while ago
"We were able to lock in better pricing for this renewal by adding 5 seats for this renewal to get better price per user and eliminate uplift. "Company with 201-1000 employeesA while ago
"DocuSign originally proposed flat pricing for a descope of 30 eSignature for SDFC and Access Management w/ SSO licenses. DocuSign pushed back multiple times on the further decrease of licenses citing a minimum commitment of licenses being needed for finance approval. We leveraged budget constraints and insufficient notice of a minimum to secure a renewal for 25 licenses of eSignature for SFDC and Access Management w/SSO with flat pricing.
"Company with 201-1000 employeesA while ago
"DocuSign communicated a mandatory 10% renewal lift but we were able to secure a 3% lift due to budgetary limitations. "Company with 201-1000 employeesA while ago
"Agreed to remove 10% uplift at the time of renewal "Company with 201-1000 employeesA while ago
"We were able to reduce the uplift on the contract by leveraging budget limitations and no warning given in advance. "Company with 201-1000 employeesA while ago
"We were able to get the price per envelope lowered through signing a multi-year agreement. "Company with 201-1000 employeesA while ago
"We were able to secure a 10% discount in exchange for a case study. "Company with 201-1000 employeesA while ago
"We leveraged the active user count in relation to how many users were included in the contract to bring down costs without losing any discounting, citing that they should only pay for what is needed"Company with 201-1000 employeesA while ago
"Doc-u-Sign wanted to increase our per user price drastically because we are reducing usage. By holding firm and siting budget constraints we were able to get them to honor our hold per unit price at over a 50% reduction in volume. "Company with 201-1000 employeesA while ago
"Upon renewal, Docusign was forcing us to upgrade from our current plan on a legacy product (Business Edition) to either Business Plus with some add ons, or Enterprise. Both were going to be much more expensive. We were able to negotiate ~$17K/12% in savings, even with a reduction in scope, by holding firm on our budget and the sentiment that we shouldn't be forced into such a large cost increase due to being an earlier adopter of their product."Company with 201-1000 employeesA while ago
"We were able to negotiate the uplift down from 9% to 0% by threatening scope reduction and committing to 2 years."Company with 201-1000 employeesA while ago
"We were able to get 2 extra seats (and thus 200 additional envelopes) at $0 cost since we signed by QE. "Company with 201-1000 employeesA while ago
"Due to an early renewal, we were able to save $3k credit. "Company with 201-1000 employeesA while ago
"We were able to secure $24k discount over a 2 year contract by leveraging our strict budget and also growth / economies of scale."Company with 201-1000 employeesA while ago
"Given increase in users from 16 to 20, DocuSign agreed to honor the cost of 16 users on a 12 month term for 20 users, saving $3,539.60."Company with 201-1000 employeesA while ago
"Utilization decrease over the last half of the existing subscription. We were able to descope and secure an 8% discount by leveraging utilization and holding firm to budget constraints. "Company with 201-1000 employeesA while ago
"We were able to get a 35% discount on eSign business pro SKU by citing our growth, financial strain, and the need for economies of scale. We also leveraged PandaDoc as an alternative. "Company with 201-1000 employeesA while ago
"DocuSign tried adding in a 10% uplift on a renewal with flat usage. I gave our customer messaging to send back and it resulted in DocuSign lowering the uplift to 5% instead of 10%. I had the customer push back again and we were able to get the uplift % completely waived.
VERY simple messaging worked: "Thanks for your help on this renewal. Since usage is staying flat, and we aren’t fully utilizing our user count, pricing will have to remain flat. I have $7,002.20 approved for this renewal for 10 users. ”
Original price: $7,702.42
Negotiated price: $7,002.20 - flat renewal
"Company with 201-1000 employeesA while ago
"Our rep told us that Docusign doesn't pay commission for non-recurring fees (such as implementation). They discounted these heavily for us."About Vendr
How can Vendr help me?
Vendr guarantees a low cost for software, no sales calls needed.
Meet Ruth, Vendr's AI negotiation agent
Ruth, trained by Vendr's negotiation experts, provides:
Chat with Ruth for free- Comprehensive software pricing benchmarks across dozens of spend categories
- Step-by-step negotiation insights and guidance