Emplifi

Social Care Advanced

Mid-tier customer care package. Includes all Essential features plus AI assistance and automated workflows. Connects care data to the complete customer journey. Includes AI co-pilot for summarization and replies. WhatsApp Business integration.

Social Care Essential

Entry-level customer care tier. Centralizes all DMs, comments, and mentions in one unified platform. Manages response times and resolves issues faster across all digital channels. Provides foundational insights into care performance and agent activity.

Social Care Intelligent

Top-tier customer care package. Includes all Essential and Advanced features plus proactive, predictive care capabilities. Roadmap features include proactive crisis alerts and AI Macros for cross-platform workflow automation.

Social Commerce Advanced

Mid-tier social commerce package. Includes all Essential features plus expanded UGC (User-Generated Content) capabilities, Live Commerce, and shoppable content.

Social Commerce Essential

Entry-level social commerce tier focused on Ratings & Reviews. Includes managing and publishing customer ratings & reviews, collecting visual reviews and Q&A, AI-powered labeling and sentiment, AI Review Topics and AI Review Summaries, automated moderation and translation, and unified data analytics.

Social Commerce Intelligent

Top-tier social commerce package. Listed as 'Coming in 2026'. Includes all Essential and Advanced features plus proactive, AI-driven conversion optimization.

Social Marketing Advanced

Mid-tier social media management package. Includes all Essential features plus advanced team workflows, brand controls, AI Reply Assistant, AI Image Scoring, AI ReportBuilder, performance prediction tools, and deeper audience and competitor insights.

Social Marketing Essential

Entry-level social media management tier. Provides core publishing, scheduling, community management, and performance reporting. Includes direct publishing to major social platforms, unified content calendar, basic analytics, and foundational AI features.

Social Marketing Intelligent

Top-tier social media management package. Includes all Essential and Advanced features plus AI Composer (Brand Voice), AI Object Detection, advanced API access, and AI-driven performance prediction.