Freshworks
$5,733–$255,600per year
Fast, fair, easy pricing. No sales call required.
Freshworks
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How much does Freshworks cost?
Median buyer pays
$36,816
Based on data from 61 purchases, with buyers saving 15% on average.per year
Median: $36,816
$5,733$255,600
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About Freshworks
Freshworks Overview
Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks
Freshworks's 26 Products
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more.
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.
Freshcaller is Freshworks' cloud-based contact center solution that enables businesses to enhance customer experiences effortlessly and affordably.
Freshcaller is Freshworks' cloud-based contact center solution that enables businesses to enhance customer experiences effortlessly and affordably.
Freshcaller is Freshworks' cloud-based contact center solution that enables businesses to enhance customer experiences effortlessly and affordably.
Freshcaller is Freshworks' cloud-based contact center solution that enables businesses to enhance customer experiences effortlessly and affordably.
Everything in Pro plus skills-based assignments, additional security features and more
Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service
Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards.
Everything in Growth plus custom dashboards, effective routing mechanisms and multiple SLA policies
Freshdesk by Freshworks is an AI-powered customer service solution that streamlines ticketing, automates workflows, and enhances agent productivity, enabling businesses to deliver exceptional support experiences.
Freshdesk by Freshworks is an AI-powered customer service solution that streamlines ticketing, automates workflows, and enhances agent productivity, enabling businesses to deliver exceptional support experiences.
Freshdesk Omni by Freshworks is an AI-powered omnichannel support solution that unifies messaging, email, chat, phone, and social channels to help teams deliver seamless, efficient customer service.
Freshdesk Omni by Freshworks is an AI-powered omnichannel support solution that unifies messaging, email, chat, phone, and social channels to help teams deliver seamless, efficient customer service.
Freshdesk Omni by Freshworks is an AI-powered omnichannel support solution that unifies messaging, email, chat, phone, and social channels to help teams deliver seamless, efficient customer service.
Freshdesk by Freshworks is an AI-powered customer service solution that streamlines ticketing, automates workflows, and enhances agent productivity, enabling businesses to deliver exceptional support experiences.
Freshdesk by Freshworks is an AI-powered customer service solution that streamlines ticketing, automates workflows, and enhances agent productivity, enabling businesses to deliver exceptional support experiences.
Freshmarketer by Freshworks is a comprehensive marketing automation platform designed to streamline campaigns, enhance customer engagement, and drive conversions through personalized experiences and data-driven insights.
Freshmarketer by Freshworks is a comprehensive marketing automation platform designed to streamline campaigns, enhance customer engagement, and drive conversions through personalized experiences and data-driven insights.
Designed for mid to large-sized businesses needing advanced customization and governance capabilities
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
Freshservice is Freshworks' AI-powered IT service management solution that enhances operational efficiency by unifying IT operations and service management.
Freshservice is Freshworks' AI-powered IT service management solution that enhances operational efficiency by unifying IT operations and service management.
Freshservice is Freshworks' AI-powered IT service management solution that enhances operational efficiency by unifying IT operations and service management.
Freshservice is Freshworks' AI-powered IT service management solution that enhances operational efficiency by unifying IT operations and service management.
Compare prices for similar companies
| Supplier | Freshworks | Atlassian |
|---|---|---|
| Median Contract Value | $36,816 | $60,782 |
| Avg Savings | 14.93% | 10.59% |
Negotiation insights
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RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Freshworks
Company with 201-1000 employeesThis quarter
"We were totally unable to move our pricing with Freshworks at renewal - I would recommend starting the renewal agreement early. "Company with 201-1000 employeesThis quarter
"Were totally unwilling to cave on pricing after facing some large uplifts. "Company with 201-1000 employeesThis quarter
"Upon renewal of our Pro Users, we were able to maintain our 50% discount by adding a small number of users"Company with 201-1000 employeesThis quarter
"Highlighting our frustrations and misinformation of features within the Growth package, we were able to upgrade to PRO at no additional cost"Company with 201-1000 employeesThis year
"Despite significant increase in users, Freshworks implemented an uplift upon renewal. As we pushed back, they came down but only by $1 per user. They were very persistent on us adding on Freddy AI but without additional discounts on our existing and growing Enterprise and Business users. They noted that for a 24 month contract, they may be able to get additional discounts approved but it'll have to go through a few layers of approvals."Company with 201-1000 employeesThis year
"Freshworks launched a new Copilot add-on and they were able to discount it 100% for us for 6 months of our contract. They are very adamant that they won't be able to discount it for the full 12 month contract."Company with 201-1000 employeesThis year
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. This pricing is noted for single year renewals. "Company with 201-1000 employeesThis year
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. We were able to secure lower pricing for an increase in agent count, down to $75 for an agent count of 60. The team confirmed the lower count of 45 in exchange for $79.20. We were also able to secure Net 30 payment terms and the removal of auto renewal terms for the contract on this single year renewal. "Company with 201-1000 employeesThis year
"We were able to keep our 25% discount and our renewal flat through agreeing to renewing our subscription as is. "Company with 201-1000 employeesThis year
"Freshworks is implementing a 15% uplift upon renewal due to "product advancements.""Company with 201-1000 employeesThis year
"Freshworks was attempting to remove our previous 15% discount upon renewal. The only way they were willing to honor this was if we doubled our number of users upon renewal. We did not need to add these on, therefore we were able to get a 7.5% discount in exchange for a 2 year term."Company with 201-1000 employeesThis year
"After many multiple rounds of negotiations, we had to fight to secure a flat renewal and remove the 4% lift. The team has been disappointed with the support and lack of communication by the Freshworks team. After many weeks of exchanges, we were able to get the lift on the invoice officially removed!!"Company with 201-1000 employeesThis year
"After multiple rounds of negotiations, we had to fight to secure a flat renewal and removal of the 4% uplift. The team has been disappointed with the support and lack of communication by Freshworks. After many weeks of exchanges, we were able to get the uplift on the invoice officially removed!!"Company with 201-1000 employeesA while ago
"Freshworks' team is extremely slow in turning around approvals and replying to email. Advise folks to start renewals 120 days out."Company with 201-1000 employeesA while ago
"We were able to leverage leadership change to get Freshworks to agree to offer us a quarterly renewal at our current annual unit prices. "Company with 201-1000 employeesA while ago
"Price increase of 9% reduced to 3% on a contract with 4 licenses of growth on a small contract."Company with 201-1000 employeesA while ago
"We had a last minute change in our contract and we were able to move to a month to month plan with Freshworks. "Company with 201-1000 employeesA while ago
"We were able to use their end of month as a signing incentive to get a discount on new licensing "Company with 201-1000 employeesA while ago
"Freshworks' price increase was not budgeted for and we were able to push back leveraging growth and budget to receive 20% off new pricing "Company with 201-1000 employeesA while ago
"We managed to get the price down from ~105 EUR per user to ~86 EUR per user by pushing back referencing budget restrictions. "About Vendr
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