Glance Networks

Glance Guided CX: Ascent

Current general-purpose tier of the Glance Guided CX platform, priced on a Monthly Active User (MAU) subscription model. Customers pre-purchase MAU subscriptions annually with overage billed monthly. Includes core Glance visual engagement capabilities (Cobrowse, Screen Share, etc.). Targeted at enterprise customers not specifically on Salesforce or requiring the full Enterprise Salesforce integration.

Glance Guided CX: Enterprise (for Salesforce)

Current enterprise tier of the Glance Guided CX platform specifically designed for Salesforce integration. Priced on a Monthly Active User (MAU) subscription model at a higher list price than Glance Ascent. Includes all core Glance capabilities plus native Salesforce integration. Customers pre-purchase MAU subscriptions annually with overage billed monthly.

Glance Guided CX: Glance Cobrowse

Named cobrowse product/capability line within the Glance Guided CX platform. Glance Cobrowse is used as a proper noun throughout the Glance website and help site. It is the flagship DOM-based cobrowse capability enabling representatives to see and interact with what customers see on websites, portals, and SaaS apps. Includes masking of sensitive fields, multi-participant sessions, and gesture/highlight tools.

Guided CX Platform

Enterprise visual engagement and guided customer experience platform marketed by Glance Networks. The product page heading at glance.cx/guided-cx-platform/ reads 'Guided CX Platform'. Enables representatives to cobrowse, screen share, video chat, share documents, and use mobile collaboration capabilities with customers in real time. Integrates with Salesforce, Genesys, Amazon Connect, Microsoft Dynamics, Five9, and Twilio Flex.