Observe.ai
How much does Observe.ai cost?
About Observe.ai
Observe.ai Overview
Observe.AI infuses AI into 100% of customer conversations to optimize agent performance and automate repeatable workflows, driving revenue and retention.
Observe.ai's 3 Products
Observe.AI's core conversation intelligence and quality assurance platform. Analyzes 100% of customer-agent interactions post-call. Includes Auto QA (AI-powered automated quality evaluations), Manual QA (human-assisted QA workflows), Screen Recording (agent desktop capture with PCI/PII redaction), Agent Performance & Coaching, and Reporting & Analytics. Priced per Agent Month for standard deployments or per Hour for BPO/staffing use cases. BOT QA (automated bot interaction QA) is a separately priced add-on per interaction.
Observe.AI's real-time agent assist and copilot product. Guides human contact center agents before, during, and after every call with real-time guidance, Knowledge AI (instant GenAI-powered answers), and Summarization AI (automated after-call work). Previously marketed as Agent Copilot and AI Agents for Frontline Teams.
Autonomous AI agents that automate inbound and outbound voice calls end-to-end. Handles real-world speech including accents, noise, and interruptions. Uses customized speech-to-text, spoken language understanding, task-specific LLMs, and natural text-to-speech. Supports 25+ languages. ChatAI Agents (text/digital channel automation) is an included capability.
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