Solidroad is an AI-powered Automated Quality Management (AQM) platform for CX and contact center teams. The platform automatically scores 100% of customer conversations across channels (call, chat, email, ticket) and generates personalized AI training simulations for agents. Founded in 2023 (Y Combinator W25). SOC 2 and ISO 27001 certified.
Solidroad's core integrated platform combining AI-powered Quality Assurance (automated scoring of 100% of customer conversations) with AI-driven Training Simulations (personalized agent coaching generated from real conversation data). Serves both human agents and AI agents across call, chat, email, and ticket channels.