"We were able to get our contract reduced by 5% through leveraging a tight budget and mentioning consolidating on other platforms. "
Company with 201-1000 employeesA while ago
"Cloudbees is upgrading those with Platinum support to their new Essentials Integrated Success Plan (ISP). Key features of ISP Essentials include:
-Continued 24*7 Business Critical Support for production outages
-Enterprise Change Management for off-hours and weekends
-On-demand access to implementation, performance, and connected technology advice via an allocation of success points.
-The Success Points offer flexible access to proactive and enhanced support services. The available services catalogue is here: CloudBees Integrated Success Plan Catalog."
Company with 201-1000 employeesA while ago
"Cloudbees has phased out their Gold Support (8 hrs x 5 days) in response to feedback indicating a need for 24-hour by 7-day support. As a result, they are transitioning all users to an improved 24*7 model, surpassing their previous Gold and Platinum offerings."
Company with 201-1000 employeesA while ago
"There was a 16% uplift on our renewal contract year over year. Cloudbees referenced this was because of new features they were adding, specifically Platinum support being upgraded to Essentials Integrated Success Plan (ISP). However, we were able to get this removed by referencing the fact that this tool was a nice to have and not a necessity, and the significant price increase was causing us to consider not renewing at all. As a result, Cloudbees agreed to waive the uplift and keep the price the same as previous year."
Company with 201-1000 employeesA while ago
"We were able to negotiate our renewal uplift down from 10% to 5% through leveraging a tight budget. "
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