Delighted is a customer experience platform that helps companies collect and analyze feedback through NPS, CSAT, CES, and other survey methodologies. The platform is designed for simplicity and speed, enabling teams to launch surveys in minutes and gather actionable insights across email, web, in-app, SMS, and link channels. Delighted is used by businesses of all sizes—from startups to enterprises—to measure customer satisfaction, employee engagement, and product-market fit.
Evaluating Delighted or planning a purchase?
Vendr's pricing analysis agent uses anonymized contract data to show what similar companies typically pay and where negotiation leverage exists—whether you're estimating budget, comparing options, or reviewing a quote. Explore Delighted pricing with Vendr.
This guide combines Delighted's published pricing with Vendr's dataset and analysis to break down Delighted pricing in 2026, including:
Whether you're evaluating Delighted for the first time or preparing for renewal, this guide is designed to help you budget accurately and negotiate with clearer market context.
Delighted uses a tiered subscription model based on the number of survey responses collected per month. Pricing starts with a free tier for basic use and scales through paid plans (Free, Plus, Pro, Premium) that unlock additional features, integrations, survey types, and support levels. The platform charges based on responses rather than seats, making it accessible for small teams but potentially expensive at high survey volumes.
Pricing structure:
Delighted's pricing is anchored to monthly response volume. Each tier includes a response allowance; overages are billed per additional response. Higher tiers unlock advanced features like custom branding, API access, advanced reporting, and priority support. Annual contracts typically offer a discount compared to month-to-month billing.
Key cost drivers:
Benchmarking context:
Delighted's list pricing is transparent, but negotiated outcomes vary widely based on volume, term length, and competitive context. Vendr's pricing analysis tool provides percentile-based benchmarks and observed discount ranges for similar deployment sizes, helping buyers assess whether a given quote reflects typical market outcomes.
Pricing Structure:
The Free plan supports up to 25 responses per month and includes basic NPS, CSAT, and CES surveys via email and web. It's designed for individuals or very small teams testing the platform. Branding is Delighted-branded, and integrations are limited.
Observed Outcomes:
The Free tier is genuinely free with no credit card required. It's a common starting point for early-stage companies or teams piloting feedback programs before committing to a paid plan.
Benchmarking context:
For teams outgrowing the Free tier, Vendr's pricing tool shows what similar companies pay when moving to Plus or Pro, including typical discount bands and contract structures.
Pricing Structure:
Delighted Plus starts at $224/month (billed annually) or $279/month (billed monthly) for 250 responses per month. Additional responses are billed at approximately $0.90 each. The plan includes all survey types, email and link distribution, basic integrations (Slack, Zapier), and removes Delighted branding.
Observed Outcomes:
Plus is the entry point for small to mid-sized teams running regular feedback programs. Buyers typically negotiate 10–15% off list pricing for annual commitments or when bundling multiple years.
Benchmarking context:
Vendr's dataset shows that teams with 200–500 responses per month often achieve better per-response pricing by negotiating volume discounts or committing to longer terms, particularly when evaluating alternatives like SurveyMonkey or Typeform.
Pricing Structure:
Delighted Pro starts at $499/month (billed annually) for 1,000 responses per month. Overage pricing is lower than Plus, typically around $0.50 per additional response. Pro unlocks advanced features including API access, custom properties, advanced reporting, Salesforce and HubSpot integrations, and priority email support.
Observed Outcomes:
Pro is the most common tier for mid-market companies and growing SaaS businesses. Buyers often see 15–25% discounts off list pricing for multi-year deals or when introducing competitive alternatives during negotiation.
Benchmarking context:
Based on Vendr transaction data, teams deploying Pro with 1,000–5,000 responses per month typically negotiate custom pricing that reduces effective per-response costs, especially when committing to 2–3 year terms. Compare your Delighted Pro quote with Vendr to see percentile benchmarks for similar scopes.
Pricing Structure:
Delighted Premium is a custom-priced tier designed for enterprises and high-volume users. Pricing is negotiated based on response volume, feature requirements, and support needs. Premium includes everything in Pro plus dedicated account management, onboarding, phone support, SLA guarantees, and advanced security features (SSO, SAML).
Observed Outcomes:
Premium contracts typically start around $1,500–$3,000/month for deployments with 5,000 –10,000 responses per month, with per-response pricing decreasing significantly at higher volumes. Discounts of 20–35% off initial quotes are common for multi-year commitments or when buyers demonstrate competitive evaluation.
Benchmarking context:
Vendr data shows that Premium buyers with 10,000+ responses per month often achieve materially lower per-response pricing through volume-based negotiation and by anchoring to competitive alternatives like Qualtrics or Medallia. Vendr's negotiation tool provides supplier-specific playbooks and observed discount ranges for Premium-tier deals.
Understanding the variables that impact Delighted pricing helps buyers forecast accurately and identify negotiation opportunities.
Response volume:
The primary cost driver. Delighted charges based on the number of survey responses collected each month. Buyers should estimate monthly response volume conservatively and negotiate overage rates in advance, as per-response overage fees can add up quickly.
Survey distribution channels:
Higher tiers unlock additional channels (in-app, SMS, kiosk). SMS surveys incur additional per-message carrier fees, which are billed separately and can materially increase total cost for high-volume SMS programs.
Integrations and API usage:
Pro and Premium tiers include API access and native integrations with CRMs, support platforms, and data warehouses. Teams requiring custom integrations or high API call volumes should clarify rate limits and overage policies during negotiation.
Support and onboarding:
Premium plans include dedicated support and onboarding. Buyers should assess whether these services are necessary or whether self-service resources and email support (included in Pro) are sufficient.
Contract term and payment terms:
Annual contracts typically receive 10–20% discounts versus monthly billing. Multi-year deals (2–3 years) often unlock deeper discounts, particularly when buyers introduce competitive alternatives or negotiate during Delighted's fiscal planning periods (typically Q4).
Add-ons and professional services:
Custom onboarding, training, and consulting are available as add-ons. Buyers should clarify what's included in the base subscription versus what requires additional fees.
Delighted's pricing is relatively transparent, but several costs can emerge after the initial contract is signed.
SMS carrier fees:
SMS surveys incur per-message carrier fees (typically $0.01–$0.05 per message depending on geography). For high-volume SMS programs, these fees can exceed the base subscription cost. Buyers should request detailed SMS pricing and estimate total cost based on expected send volume.
Overage charges:
Exceeding your monthly response allowance triggers per-response overage fees. Overage rates are higher than the effective per-response cost of the base plan, so buyers should negotiate overage pricing in advance and monitor usage closely.
Professional services:
Custom onboarding, training, and consulting are available but not included in standard plans. Buyers should clarify what's included in the base subscription and negotiate bundled services if needed.
Integration and API costs:
While API access is included in Pro and Premium, high API call volumes or custom integrations may require additional engineering support or incur fees. Buyers should clarify rate limits and overage policies.
User seats and admin access:
Delighted charges based on responses, not seats, so adding team members is generally free. However, Premium features like SSO and advanced permissions may require the Premium tier, which is priced higher.
Renewal price increases:
Delighted contracts often include annual price escalation clauses (typically 3–7%). Buyers should negotiate to cap or remove these clauses, particularly for multi-year deals.
Delighted pricing varies widely based on response volume, tier, contract term, and negotiation approach. Based on Vendr transaction data, buyers who prepare carefully and evaluate alternatives often achieve 15–30% off list pricing for annual or multi-year commitments.
Small deployments (250–1,000 responses/month):
Teams at this scale typically pay $200–$500/month on Plus or Pro plans. Buyers who commit to annual contracts or introduce competitive alternatives often secure 10–20% discounts off list pricing.
Mid-market deployments (1,000–5,000 responses/month):
Mid-market buyers typically pay $500–$1,500/month on Pro or Premium plans. Vendr data shows that buyers in this range often achieve 15–25% discounts through volume-based negotiation and multi-year commitments.
Enterprise deployments (5,000+ responses/month):
Enterprise buyers typically negotiate custom Premium contracts starting around $1,500–$5,000/month depending on volume and feature requirements. Discounts of 20–35% off initial quotes are common for multi-year deals or when buyers demonstrate competitive evaluation.
Benchmarking context:
Based on anonymized Delighted transactions in Vendr's platform, buyers who anchor to budget, introduce competitive alternatives, and negotiate during favorable timing windows (e.g. end of quarter or fiscal year) often achieve materially better pricing than those who accept initial quotes. Vendr's pricing tool provides percentile-based benchmarks and observed discount ranges for similar deployment sizes.
Delighted is generally willing to negotiate, particularly for annual or multi-year commitments, competitive evaluations, and deals closing near fiscal period-ends. The strategies below are based on observed outcomes in Vendr's dataset.
Delighted sales reps have flexibility to discount, but they need time to build a business case internally. Engage 60–90 days before your target start date and anchor the conversation to your budget rather than accepting the initial quote. Buyers who share a clear budget range and timeline often receive more aggressive pricing than those who ask "what's your best price?"
Benchmarking context:
Vendr's pricing tool shows percentile-based benchmarks for similar deployment sizes, helping buyers anchor to realistic market pricing rather than list rates.
Delighted competes with SurveyMonkey, Typeform, Qualtrics, AskNicely, and others. Buyers who demonstrate active evaluation of alternatives—particularly by sharing competing quotes or feature comparisons—often unlock deeper discounts. Delighted is particularly price-sensitive when competing against lower-cost alternatives like SurveyMonkey or Typeform.
Competitive benchmarks:
Compare Delighted pricing to alternatives with Vendr to understand how Delighted's pricing stacks up for similar requirements and where leverage exists.
Annual contracts typically receive 10–20% discounts versus monthly billing. Multi-year deals (2–3 years) often unlock deeper discounts, particularly when buyers negotiate during Delighted's fiscal planning periods (typically Q4). Buyers should request pricing for 1-, 2-, and 3-year terms and compare effective annual cost.
Delighted's per-response overage fees are higher than the effective per-response cost of the base plan. Buyers should negotiate lower overage rates or request volume-based pricing tiers that reduce per-response costs as usage scales. This is particularly important for teams with variable or growing response volumes.
Buyers should clarify what's included in the base subscription (onboarding, support, integrations) versus what requires additional fees. Professional services, custom integrations, and premium support are often negotiable, particularly when bundled into a multi-year deal.
Delighted's fiscal year typically ends in December, making Q4 (October–December) a favorable time to negotiate. Sales reps have quarterly quotas and are often more flexible near quarter-end (March, June, September, December). Buyers who time their negotiation to align with these periods often achieve better pricing.
These insights are based on anonymized Delighted deals in Vendr's dataset across a wide range of company sizes and contract structures. Buyers can explore these insights directly using Vendr's free pricing and negotiation tools:
Delighted competes in the customer feedback and survey platform market against a range of alternatives, from low-cost survey tools to enterprise experience management platforms. The comparisons below focus on pricing rather than features.
| Pricing component | Delighted | SurveyMonkey |
|---|---|---|
| Entry-level paid plan | $224/month (Plus, 250 responses) | $25/month (Team Advantage, 1 user) |
| Mid-tier plan | $499/month (Pro, 1,000 responses) | $75/month (Team Premier, 3 users) |
| Pricing model | Per response | Per user + response limits |
| Typical annual contract (1,000 responses/month) | $4,500–$6,000 | $900–$2,500 |
| Overage fees | ~$0.50–$0.90 per response | Varies by plan |
| Pricing component | Delighted | Qualtrics |
|---|---|---|
| Entry-level plan | $224/month (Plus) | Custom (typically $3,000–$5,000/year minimum) |
| Mid-tier plan | $499/month (Pro) | Custom (typically $10,000–$30,000/year) |
| Pricing model | Per response | Custom (seats, features, volume) |
| Typical annual contract (1,000 responses/month) | $4,500–$6,000 | $15,000–$50,000+ |
| Target market | SMB to mid-market | Enterprise |
| Pricing component | Delighted | Typeform |
|---|---|---|
| Entry-level paid plan | $224/month (Plus, 250 responses) | $25/month (Basic, 100 responses) |
| Mid-tier plan | $499/month (Pro, 1,000 responses) | $50/month (Plus, 1,000 responses) |
| Pricing model | Per response | Per response |
| Typical annual contract (1,000 responses/month) | $4,500–$6,000 | $600–$1,200 |
| Focus | NPS/CSAT/CES feedback | General-purpose forms and surveys |
| Pricing component | Delighted | AskNicely |
|---|---|---|
| Entry-level plan | $224/month (Plus) | Custom (typically $200–$400/month) |
| Mid-tier plan | $499/month (Pro) | Custom (typically $500–$1,000/month) |
| Pricing model | Per response | Per user or custom |
| Typical annual contract (1,000 responses/month) | $4,500–$6,000 | $5,000–$12,000 |
| Focus | Multi-channel NPS/CSAT | NPS with frontline coaching |
Based on Delighted transactions in Vendr's database over the past 12 months:
Negotiation guidance:
Vendr's Delighted negotiation playbook provides supplier-specific tactics, timing strategies, and observed discount ranges by deal type and deployment size.
Based on anonymized Delighted transactions in Vendr's platform, buyers who achieve the best pricing typically:
Vendr's dataset shows that buyers who engage early, demonstrate competitive evaluation, and negotiate during favorable timing windows often achieve 15–30% better pricing than those who accept initial quotes.
Benchmarking context:
Compare your Delighted quote with Vendr to see percentile-based benchmarks and observed negotiation outcomes for similar deployment sizes.
Based on Delighted transactions in Vendr's database:
Negotiation guidance:
Vendr's contract analysis tool helps buyers identify unfavorable terms and negotiate better contract structures.
Based on Delighted deals in Vendr's platform, common hidden costs include:
Vendr's dataset shows that buyers who clarify all fees upfront and negotiate overage rates, SMS pricing, and professional services often avoid 10–25% in unexpected costs over the contract term.
Benchmarking context:
Vendr's pricing tool provides total cost of ownership estimates that include base subscription, overages, and common add-ons.
Based on Delighted transaction data in Vendr's platform:
Vendr data shows that buyers who time negotiations to align with Delighted's fiscal periods often achieve 10–20% better pricing than those who negotiate mid-quarter or accept auto-renewal pricing.
Negotiation guidance:
Vendr's Delighted playbook provides detailed timing strategies and observed leverage points by deal type.
Delighted supports NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), 5-star ratings, Smileys, and Thumbs up/down surveys. All survey types are available on Plus and higher tiers.
Delighted integrates with Slack, Zapier, Salesforce, HubSpot, Intercom, Zendesk, Segment, and other platforms. Basic integrations (Slack, Zapier) are available on Plus; advanced integrations (Salesforce, HubSpot, API access) require Pro or Premium.
Delighted charges based on the number of survey responses collected per month, not the number of users or team members. Adding team members is generally free, though advanced permissions and SSO may require the Premium tier.
Based on analysis of anonymized Delighted deals in Vendr's dataset, buyers who prepare carefully, evaluate alternatives, and negotiate strategically often achieve materially better pricing than those who accept initial quotes. Recent data from Vendr shows that buyers who introduce competitive alternatives, commit to multi-year terms, and negotiate during favorable timing windows often secure 15–30% off list pricing.
Key takeaways:
Regardless of platform choice, the most important step is clearly defining requirements, understanding total cost drivers, and benchmarking pricing against comparable deals before committing.
Vendr's pricing and negotiation tools analyze anonymized transaction data to surface percentile-based benchmarks, competitive comparisons, and observed negotiation patterns, helping buyers assess how a given Delighted quote compares to recent market outcomes for similar scope.
This guide is updated regularly to reflect recent Delighted pricing and negotiation trends. Consider revisiting it ahead of any new purchase or renewal to account for changing market conditions. Last updated: February 2026.