Incident.io
|Visit incident.io
How much does Incident.io cost?
Median buyer pays
$45,227
Based on data from 62 purchases.per year
Median: $45,227
$15,174$83,777
LowHigh
See detailed pricing for your specific purchase
About Incident.io
Incident.io Overview
Create, manage and resolve incidents directly in Slack. Leave the rest to us.
Incident.io's 4 Products
Basic delivers free access for up to 5 users, Slack-native incident response, and one status page—perfect for startups and small engineering teams.
Enables organizations to centralize, automate, and secure their incident management processes at scale, supporting robust workflows, granular access controls, and integration with enterprise identity platforms. Enterprises benefit from streamlined coordination, minimized downtime, and enhanced visibility into incident response across complex infrastructure.
Incident.io Pro delivers $25/user/month incident seats, private incidents, and custom post-incident flows—perfect for SRE and DevOps teams.
Team delivers multi-team coordination, Slack & Teams integration, and $15-19 per user/month pricing—perfect for SREs and DevOps teams.
Compare prices for similar companies
| Supplier | Incident.io | PagerDuty |
|---|---|---|
| Median Contract Value | $45,227 | $40,000 |
| Avg Savings | - | 13.16% |
Vendr community insights for Incident.io
Company with 201-1000 employeesThis year
"Incident.io will strongly advised us to keep the auto-renewal in place. This will allow the agreement to renew, with our current discount not being impacted. "Company with 201-1000 employeesThis year
"Getting ahead of our renewal by 3 months, we were able to leverage growth, and obtain a 30% discount off the pricing. "Company with 201-1000 employeesThis year
"Our requests for flexibility on payment terms were rejected as Annual payment are their standard"Company with 201-1000 employeesThis year
"As we approached our renewal with Incident.io we evaluated an upgrade to Enterprise as well as the addition of on-call responders to replace our existing supplier. We were able to leverage our current contract with the other supplier for 2 months of free service on on-call services and the upgrade to Enterprise for a 25% discount on a 12 month renewal."Company with 201-1000 employeesThis year
"We were using PagerDuty for on-call responses and while happy with their services the pricing was higher than we would have liked. We had an existing relationship with Incident.io and explored a move to their on-call services. We were very happy with the features and functionality and were able to save ~50% by moving our services into the platform."Company with 201-1000 employeesThis year
"We were able to get 10% off and a free month for around a $20K deal net new."Company with 201-1000 employeesThis year
"They were flexible on net 30-60 but not as much on breaking up the payments. "Company with 201-1000 employeesThis year
"They don't do multi-year deals. They said that biggest levers were logo use, hopping on reference calls, and a target signature date."Company with 201-1000 employeesThis year
"On a new purchase, we were able to get a 10% discount and a free month for 80 responders + 40 on call"Company with 201-1000 employeesThis year
"SCIM is a $5,000 add on "Company with 201-1000 employeesThis year
"We evaluated several tools for alerting including Datadog and PagerDuty but found Incident.io to be the best fit for our needs. Their pricing was pretty great per user and their team is super responsive. This helped us feel comfortable about our purchase. "Company with 201-1000 employeesThis year
"We were able to hop into a 1 month trial and implementation was the easiest I have ever done for any Saas purchase. It was very straightforward. "Company with 201-1000 employeesA while ago
"We had to descope licenses on our renewal and our 25% discount and NET60 payment terms were pulled from us. It ended up being more expensive than we paid the first year. "Company with 201-1000 employeesA while ago
"We were told that Incident.io doesn't redline deals under $40k but we were able to get some verbiage for legal action (Governing Law) to be updated in the order form. "Company with 201-1000 employeesA while ago
"$40K is the threshold for legal redlines outside of auto-renew/publicity."Company with 201-1000 employeesA while ago
"Our renewal was presented with a 26% increase. However, as we were adding 30% of users we were able to push for a reduction in per user which resulted in a 13% discount. We did request flexibility on payments for semi-annual/quarterly but we were unable to achieve this and settled with Annual being their standard terms"Company with 201-1000 employeesA while ago
"The more licenses added with Incident, the greater discount they can provide. For example, if we were to buy 150 licenses, they were willing to offer 50 of them at a discount."Company with 201-1000 employeesA while ago
"Kept flat pricing for flat usage without any arguments or pushback "Company with 201-1000 employeesA while ago
"Was able to secure a seat price of $18.38 with early signature and growth levers (payment date and contract term stayed the same)."About Vendr
How can Vendr help me?
Vendr guarantees a low cost for software, no sales calls needed.
AI Quote Analysis
Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.