PagerDuty
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How much does PagerDuty cost?
Median buyer pays
$40,014
Based on data from 612 purchases, with buyers saving 13% on average.per year
Median: $40,014
$7,872$127,078
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About PagerDuty
PagerDuty Overview
PagerDuty is a cloud computing company that aims to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
PagerDuty's 12 Products
The ServiceOps Advanced tier offers enhanced automation and advanced features, boosting efficiency by streamlining workflows and improving cross-team collaboration for faster issue resolution.
The ServiceOps Advanced tier offers enhanced automation and advanced features, boosting efficiency by streamlining workflows and improving cross-team collaboration for faster issue resolution.
PagerDuty’s ServiceOps Essential tier breaks down the barriers between customer service and engineering, enabling teams to collaborate effectively and resolve issues faster with core, essential capabilities.
The Business tier provides advanced, semi-customizable incident management solutions for growing teams, allowing for tailored workflows and processes to handle incidents more effectively at scale.
PagerDuty's Enterprise tier offers end-to-end incident management for the entire lifecycle, empowering organizations to handle complex incidents with full orchestration, automation, and advanced analytics.
PagerDuty's Free tier offers on-call and incident response capabilities for small teams, providing a streamlined approach to manage critical incidents and ensure smooth operations with minimal overhead.
The Professional tier delivers out-of-the-box incident response tools, enabling teams to quickly kickstart operations and efficiently manage incidents with pre-configured solutions tailored for proactive response.
The Professional tier delivers out-of-the-box incident response tools, enabling teams to quickly kickstart operations and efficiently manage incidents with pre-configured solutions tailored for proactive response.
PagerDuty's Runbook Automation product simplifies and accelerates incident resolution by automating predefined workflows. It enables teams to execute standardized procedures, reducing response times and ensuring consistency.
PagerDuty’s fully managed runbook automation platform speeds time to value by offering a hassle-free solution hosted by PagerDuty, enabling teams to quickly implement automated workflows with minimal setup.
The self-hosted runbook automation platform by PagerDuty maximizes flexibility, giving teams full control to customize and manage their automation environment while maintaining full integration with existing systems.
Automate manual processes and expedite task completion by integrating business processes with technical automation.
Compare prices for similar companies
| Supplier | PagerDuty | Atlassian |
|---|---|---|
| Median Contract Value | $40,014 | $62,950 |
| Avg Savings | 13.16% | 10.59% |
Negotiation insights
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RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for PagerDuty
Company with 201-1000 employeesThis year
"PagerDuty includes auto-renewal in their agreements but this can be removed upon request."Company with 201-1000 employeesThis year
"They imposed a 5% uplift on us this year and we were able to mention we have evaluated Fire Hydrant and Rootly in order to get our pricing down to flat. "Company with 201-1000 employeesThis year
"PagerDuty is very responsive to competition and multi-year. "Company with 201-1000 employeesThis year
"It is recommended to get a price cap put in place with this supplier as they tried to enforce a 56% uplift on our renewal. "Company with 201-1000 employeesThis year
"We were able to maintain our previous rate with no uplift."Company with 201-1000 employeesThis year
"We were able to avoid Pagerduty's 5% uplift at renewal by committing to a multi-year agreement. We went with a 3 year and got even better pricing that was 15% off list pricing. "Company with 201-1000 employeesThis year
"After a considerable push, Pagerduty offered a 12.5% total discount in exchange for a 2-yr agreement"Company with 201-1000 employeesThis year
"PagerDuty has communicated that they can offer a 5% renewal price cap but this is only available on 12 month agreements. They view multi-year agreements as a form of price lock so they will typically not offer this language on long term agreements."Company with 201-1000 employeesThis year
"PagerDuty originally proposed a 5% uplift on a flat scope renewal. We were able to leverage a multi-year agreement to get the uplift waived and lock in our pricing."Company with 201-1000 employeesThis year
"PagerDuty was not budging on discounting for us. We came in willing to sign a 2 year deal but they kept our pricing flat. We wanted to see more savings but they insisted that they were unable to do this unless we sign a 3 year deal. "Company with 201-1000 employeesThis year
"PagerDuty has a 5-10% standard uplift year over year. The only way to try to get this down is growth or multi-year deals. "Company with 201-1000 employeesThis year
"Our contract for PagerDuty got out of hand for what we were paying for. We took a look at alternatives and Rootly is a much cheaper option for better support and flexibility. "Company with 201-1000 employeesThis year
"Secured 12.5% discount with multi-year and several negotiation rounds citing growth and strict budget. Renewal was going to be just shy of list pricing despite adding AIOps and Bus licenses over the year otherwise."Company with 201-1000 employeesThis year
"PagerDuty has a standard 5% YoY increase and they are resistent to removing it unless there is growth on the contract."Company with 201-1000 employeesThis year
"While not their legal standard, PagerDuty will occasionally allow for a 5% renewal price cap to be added to an agreement. However, this is mostly exclusive to 1 year agreements."Company with 201-1000 employeesThis year
"PagerDuty has a standard 5% uplift they apply to all contracts. We were getting close to the deadline and had no growth to combat uplift. We relied on budget restrictions with no functionality changes asking for a flat renewal and they quickly delivered. "Company with 201-1000 employeesThis year
"We grew by 40 licenses and were able to get our 5% uplift removed. "Company with 201-1000 employeesThis year
"PagerDuty does not offer tiered pricing any longer. If you have it currently you are grandfathered in but they will not add it to new agreements."Company with 201-1000 employeesThis year
"We evaluated Incident.io as a replacement for PagerDuty but they were more expensive. That in addition to the time to transition led us to stay with PagerDuty."Company with 201-1000 employeesThis year
"We have been with PagerDuty for several years but were looking to bring down costs. Rootly was the primary competitor we were looking at. While we liked Rootly and they came at a significantly lower cost we were concerned by the newness of their platform and the time it would take employees to adapt to a new tool."Company with 201-1000 employeesThis year
"We looked at OpsGenie which integrates with Jira/Confluence, Grafana OnCall, Firehydrant, Rootly, and Incident.io as alternatives to Pagerduty"Company with 201-1000 employeesThis year
"According to Pagerduty's last earnings call, they had a record number of multi-year contracts "Company with 201-1000 employeesThis year
"We fought back to bring the AIOps pricing back in line with what the team previously paid. There had been an increase in that line item from the previous renewal and the team was increasing usage so we stood firm leveraging economies of scale. They were also applying an uplift, but we were able to avoid it with a 24-month agreement."Company with 201-1000 employeesThis year
"PagerDuty has moved to volume tiers for AIOps. There is a large gap from 500k events to the next tier of 1M events. If you fall in between these tiers, it may save more in the long run to commit low and pay overages."Company with 201-1000 employeesThis year
"We were paying list price for PagerDuty Professional despite growth during the term. As we anticipated additional growth for the renewal we leveraged this for a 7% discount on our per license cost for a 12 month renewal term."Company with 201-1000 employeesThis year
"Runbook is a PagerDuty product now. We weren't able to get any savings on this with several attempts to get pricing down. Our team has underutilized licenses for a the past year and we kept a flat renewal but they wouldn't give on the per user pricing. We renewed as is. "Company with 201-1000 employeesThis year
"We signed for a handful of licenses by the end of month and got a 10% discount. "Company with 201-1000 employeesThis year
"We uncovered that we could downgrade from Business to Professional and it still met our needs"Company with 201-1000 employeesA while ago
"We secured a 5% discount on a one-year renewal for our PagerDuty subscription by leveraging our growth."Company with 201-1000 employeesA while ago
"We decided to go with Rootly and got to double our users and half the cost of PagerDuty. The support in our trial has been great and I would recommend looking at alternatives. "Company with 201-1000 employeesA while ago
"We were able to move from the Event Intelligence SKU to AiOps which cut our price per user from $65 to $50. We were told we actually get more functionality than we had previously. They didn't bring up this option until we pushed back on price, because of budget cuts."Company with 201-1000 employeesA while ago
"In the past, PagerDuty had pushed back against our asks for a 6-month commitment with their team. Upon on renewal this year we were able to work with their sales org to get a 6 month extension instead of committing for a full-year and no change to our pricing. "Company with 201-1000 employeesA while ago
"Our rep told us that PagerDuty is no longer offering tiered growth on Business Plans. If you have growth tiers built into your current Business or Professional Plan you will be grandfathered but changing plans or downgrading your subscription will result in the loss of the tiered option."Company with 201-1000 employeesA while ago
"PagerDuty was able to provide a one time discount of $1,500 upon our renewal. "Company with 201-1000 employeesA while ago
"PagerDuty originally proposed a ~4.6% increase for a flat renewal. We pushed back leveraging budget, competition, and product issues to secure a flat renewal on a 12 month agreement."Company with 201-1000 employeesA while ago
"We received a 20% discount through purchasing licenses in bulk. "Company with 201-1000 employeesA while ago
"We were prescribed a 5% uplift on our renewal and were able to add 5 seats to get pricing down to flat. "Company with 201-1000 employeesA while ago
"We were able to leverage a 2-year agreemetn to reduce our overall renewal cost by roughly 5% "Company with 201-1000 employeesA while ago
"Upon renewing our PagerDuty subscription, we successfully eliminated a 7% uplift by opting for a multi-year commitment. Additionally, we removed the auto-renewal language."Company with 201-1000 employeesA while ago
"Our annual agreement for Professional was at $21pu/pm, compared to $25pu/pm if monthly."Company with 201-1000 employeesA while ago
"PagerDuty was imposing a 5% uplift on the renewal, we were able to get that waived by leveraging growth in the past year. "Company with 201-1000 employeesA while ago
"Finalized through AWS for net 60 terms that PagerDuty could not provide "Company with 201-1000 employeesA while ago
"Was able to maintain 2 year pricing on a 1 year agreement "Company with 201-1000 employeesA while ago
"The PagerDuty team provided their Time-Based Alert Grouping SKU for our users on their Business platform. "Company with 201-1000 employeesA while ago
"We were able to secure an 11% discount on our renewal by committing to an early signature. This was on a 12 month term with Net 30 Semi-annual billing. We also had the auto-renewal removed for further flexibility."Company with 201-1000 employeesA while ago
"We were able to decrease the cost per user by leveraging a multi-year contract and by adding users upon renewal "Company with 201-1000 employeesA while ago
"PagerDuty originally proposed a ~22.5% uplift for a flat renewal. We pushed back leveraging budget restrictions and lack of notice and were able to secure a 12 month renewal with a 5% uplift. "Company with 201-1000 employeesA while ago
"We were able to secure a 5% discount on a two year term, with lots of pushback from PagerDuty. "Company with 201-1000 employeesA while ago
"PagerDuty proposed a 5% uplift upon renewal. They valued growth and multi-year agreements highly for lowering or removing the uplift."Company with 201-1000 employeesA while ago
"we were successfully able to remove their auto-renewal clause "Company with 201-1000 employeesA while ago
"Upon renewal, we had to decrease our license counts. We were able to work with PagerDuty's director of success to reduce our per user cost by about 12% from their inital offer. "Company with 201-1000 employeesA while ago
"Achieved a 10% discount on top of a license reduction using a hardships talk track"Company with 201-1000 employeesA while ago
"We had communication challenges with our renewals rep at PagerDuty and ended up being able to negotiate a 3 month extension on our current contract. "Company with 201-1000 employeesA while ago
"This deal auto-renewed, Pagerduty offered no flexibility on SKUs, and we were locked into another year at the same scope. "Company with 201-1000 employeesA while ago
"We were able to get the 5% uplift waived and tiered pricing built in for growth with a 24 month agreement. "Company with 201-1000 employeesA while ago
"PagerDuty was willing to honor a flat renewal for less users as a one time courtesy in understanding of our strict budget needs."Company with 201-1000 employeesA while ago
"We were able to secure semi-annual payment terms in exchange for a two year commitment. "Company with 201-1000 employeesA while ago
"PagerDuty reduced rate by 16% when moving from Month to Month to Annual Payment
Additionally, I was able to work with PagerDuty sales rep to determine that many "Business Licenses" that were allocated actually could be re-categorized to "Stakeholder - Business Pack of 50 Users" which had less capabilities but still fit the client's needs and 1 "Pack of 50 Users" was roughly equivalent to 3 Business Licenses which saved a lot of time and resources."Company with 1-200 employeesA while ago
"We weren't able to secure any savings even after suggesting we'd churn."Company with more than 1000 employeesA while ago
"Since we couldn't show any growth, we weren't able to secure any savings from them."Company with 201-1000 employeesA while ago
"They threatened to remove all our discounts after we highlighted that we were overscoped and needed to reduce licenses on a legacy SKU, but they were able to just reduce our discount instead."Company with 1-200 employeesA while ago
"We got additional discounts and the 8% uplift waived by focusing on a firm budget, reinforced by one of our execs."Company with 1-200 employeesA while ago
"We experienced a lot of push back from the sales representative on MSA terms, which slowed down our contracting process."Company with 1-200 employeesA while ago
"We managed to get a 50% discount when bulk adding seats. "Company with 1-200 employeesA while ago
"We managed to negotiate a 10% discount and get our uplift fees waived during renewal."Company with 1-200 employeesA while ago
"We learned that Pagerduty doesn't do extensions. If your auto-renew clause was removed, they will just transition you to a monthly subscription, which may be more expensive."About Vendr
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