The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About
Kustomer
$53,282$146,035per year
Fast, fair, easy pricing. No sales call required.

Kustomer

Kustomer is an AI-powered customer service CRM platform designed to streamline customer interactions and resolve issues quickly and accurately. It offers innovative features like a next-gen AI customer service bot and a unified customer view across all channels, driving business efficiency and transforming customer engagement.

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How much does Kustomer cost?

Median buyer pays
$127,716
per year
Based on data from 19 purchases.
Median: $127,716
$53,282
$146,035
LowHigh
See detailed pricing for your specific purchase

About Kustomer

Kustomer Overview

Kustomer is an AI-powered customer service CRM platform designed to streamline customer interactions and resolve issues quickly and accurately. It offers innovative features like a next-gen AI customer service bot and a unified customer view across all channels, driving business efficiency and transforming customer engagement.

Kustomer's 1 Product

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Kustomer

Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customer's lifetime. Request a dem...

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

Vendr community insights for Kustomer

Company with 201-1000 employeesThis month
"Kustomer was pressuring us to move to their AI-Native plans, but we were able to retain our legacy licensing."
Company with 201-1000 employeesThis month
"Kustomer originally presented renewal discounting as a percentage off of list price, which was confusing and obfuscated how much actual discounting was being offered. "
Company with 201-1000 employeesThis month
"Kustomer is replacing their legacy KIQ SKU with KIQ User Assist or AI Agents."
Company with 201-1000 employeesThis month
"Kustomer provided a 10% discount for a 2 year term."
Company with 201-1000 employeesThis year
"We were able to get a 7% uplift waived by leveraging a potential add on the team was considering later in the term"

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