UnitQ

unitQ Platform: competeQ

Competitive intelligence module. Analyzes public competitor feedback across app stores, reviews, and social platforms. Benchmarks quality, identifies rival friction, reveals insights by region, feature, and experience.

unitQ Platform: interviewQ

AI-moderated customer interview module. Runs AI-moderated interviews at scale to uncover deep customer insights, replacing slow manual research with continuous, structured feedback collection.

unitQ Platform: metricQ

Business impact analytics module. Connects customer feedback, behavior, and business data using AI to show how experiences drive revenue, retention, and engagement. Ranks opportunities by business impact.

unitQ Platform: monitorQ

Customer feedback intelligence module. Described as the foundational module of the unitQ platform — the always-on layer that unifies customer feedback from 100+ sources in real time, categorizes issues, and surfaces actionable quality signals.

unitQ Platform: socialQ

Social listening and engagement module. Monitors and analyzes social conversations in real time, turning untagged social conversations into a proactive intelligence source, capturing brand signal before it becomes a crisis.

unitQ Platform: supportQ

Support quality module. Automatically scores every human and AI support interaction (100% QA coverage vs. the typical 3% sampling), surfaces coaching opportunities and compliance risks.

unitQ Platform: unitQ Pro

Core/flagship AI Quality Intelligence platform subscription. Formerly sold as 'unitQ Monitor' (2024 documents). Provides access to the full unitQ platform including all modules. Priced as a flat annual subscription with Users (seats) and Feedback (pieces of feedback per month) as key consumption dimensions. Sold exclusively via demo/sales engagement with no self-serve or published pricing.