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Intercom Pricing

Intercom offers several pricing tiers tailored to various user needs. The 'Early Stage Program' tier is offered at a flat rate of $65 per month for up to one year, a remarkable discount of 95%. The 'Starter' tier is available from $74 per month, billed annually, and includes 2 seats with a maximum limit of 25 seats. 'Pro' and 'Premium' tiers offer custom pricing options based on user needs, allowing for further adaptability.

Intercom's contract ranges vary depending on the headcount. For a headcount of 200, contracts range from $45,900 to $66,300. For larger businesses with headcounts of 1000, the range is between $20,200 and $43,400, and for businesses with over 1001 employees, contracts can range from $68,900 to $138,400. The prices reflect economies of scale and show potential flexibility based on contract growth and the addition of seats.

Overall, Intercom offers competitive pricing with opportunities for notable discounts and flexible contract arrangements, making it an attractive choice for businesses of all sizes.

Intercom Negotiation Insights

Discount Levers

Vendr offers negotiation insights on various SaaS products, including Intercom. In our platform, we provide data-driven strategies to help you get the best deal.

Here's a sneak peek at one of our many discount levers:

End-of-Quarter Timing: Based on our data, timing your purchase towards the end of a fiscal quarter can increase your negotiation leverage as sales teams are motivated to close out their quarter strong.

Commercial Terms

We also provide insights on commercial terms that could be negotiated for more beneficial contracts. Here's an example:

Payment Terms: Paying annually upfront instead of monthly can often result in significant discounts, improving your organization's bottom line.

These are just a sampling of the negotiation insights available on our platform for Intercom. To access the full suite of data, including insight on alternative vendors like Drift, Freshworks, Front, HubSpot, and Zendesk, sign up for a free forever Vendr account.

We encourage you to leverage this valuable information to improve your negotiation strategy and achieve better outcomes for your organization. Sign up for a free forever Vendr account to access our comprehensive library of negotiation insights for Intercom and many other SaaS products.

Community Insights for Intercom

Here are some recent insights shared by our community members about their experiences with Intercom:

  1. "We were originally incentivized with a discount if Annual payments were agreed. However, we were able to secure the same discount with Quarterly payments by leaning hard on the issues we have with their invoicing system, and potentially seeking alternatives in the market. We proceeded with a 12-month agreement for 320 users, with Advanced Workspace Management." - Community Insight was posted recently.
  2. "We needed to negotiate terms for legal that were not included in Intercom's standard terms. It took several rounds but we were able to adjust some data and privacy policies." - Community Insight was posted 3 months ago.

Learn more about how to navigate the complexities of SaaS procurement by signing up for a free forever Vendr account. By joining our community, you'll unlock access to a wealth of insights, including the estimated time to implement Intercom, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Intercom, each offering valuable perspectives to help you make informed decisions.

Intercom Competitors

Drift

Drift is another player in the customer messaging platform domain. It offers live chat, chatbots, video messaging and more for businesses. This makes it easier for sales and marketing teams to connect with customers and provide immediate assistance.

Check out our guide on Drift pricing for more info.

Freshworks

Freshworks provides a suite of products focusing on customer engagement. Among its portfolio, they offer a team inbox, chat and pro-active messaging services thereby enhancing customer relationships and delivering a personalized experience.

Check out our guide on Freshworks pricing for more info.

Front

Front is a communication platform that unifies your channels such as email, SMS, social media, live chat and more in one place. By bringing these channels together, teams can collaborate better and respond faster.

Check out our guide on Front pricing for more info.

HubSpot

HubSpot offers a comprehensive CRM platform including marketing, sales, and customer service tools. It includes live chat capabilities enabling businesses to have real time conversations with their customers.

Check out our guide on HubSpot pricing for more info.

Zendesk

Zendesk is a well-established provider of customer service and engagement products. Its chat feature provides live chat functionality, aiding businesses in providing instant support and improving customer satisfaction.

Check out our guide on Zendesk pricing for more info.

Intercom Overview

Intercom is a compelling customer messaging platform designed to reinvigorate the personal touch in business interactions. Serving a wide spectrum of roles, including sales, marketing, and support, Intercom aims to fortify the customer relationship through seamless and tailored communication.

Intercom offers various pricing modules catering to different business needs, from early-stage startups to established enterprises. The Starter and Premium tiers are two popular options, for which pricing is available on a per-seat basis or customized inquiries, respectively. Notably, the Early Stage Program provides a steep discount to qualifying startups for up to a year, providing a solid boost for fledgling businesses.

Beyond robust and customizable messaging functionalities, Intercom also offers valuable usage reports. These insights assist businesses in optimizing their platform use, steering clear of unnecessary overages, and continually enhancing their performance.

While reviewing Intercom's offerings, it's crucial to consider aspects such as the exact features of different SKUs, add-ons, pricing, billing, and plan structures. Navigating these factors will ensure you extract maximum value from Intercom's versatile platform.

Compliance and Security

Intercom demonstrates a strong commitment to data protection and regulatory compliance, evident in its adherence to the General Data Protection Regulation (GDPR) and Service Organization Control 2 (SOC2). These standards ensure Intercom maintains stringent measures for protecting customer data and sustaining trustworthy operations.

Enhancing these security credentials, Intercom also offers Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities. MFA fortifies user accounts by mandating multiple authentication methods, reducing the risk of unauthorized access. Simultaneously, SSO simplifies secure access by allowing users to log in to multiple services using a single set of credentials.

Furthermore, Intercom is also compliant with Personal Identifiable Information (PII) and Data Protection Act (DPA) regulations. These regulations require strict handling, storage, and processing of users' personal data, further cementing Intercom's stature as a reliable and secure customer messaging platform.

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Typical Intercom savings
for Vendr users
$12200
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Intercom by the numbers

Negotiations handled:
Unique purchasers:
Average contract value:
$
Average savings:
12%

Intercom pricing: frequently asked questions

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Meet some of our expert negotiators

Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
We work for you
Our customers love our support, with a satisfaction score of 4.8 out of 5
Trey Swaim
Trey Swaim
Principal SaaS Consultant
Domain expertise
Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
Visibility at every step
From initial consult to final closing, expect end-to-end transparency and support