The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

DevRev

AI-native modern support platform that is scalable, customizable, easy-to-tune with product and user data.

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How much does DevRev cost?

DevRev offers a tiered pricing structure for its products, mainly categorized into Starter, Pro, and Ultimate plans. The Starter plan for the Build product is priced at $9.99 per user/month, while the Pro plan is available at $24.99 per user/month. The Ultimate plan requires direct contact with sales for pricing, suggesting it is customized based on the client's needs.For the Support product, the Starter plan is priced at $19.99 per user/month, the Pro plan at $59.99 per user/month, and like the Build product, the Ultimate plan pricing requires negotiation with sales. There are also consumption-based pricing models available for specific features, such as Turing Answers, which charges $50 per 100 deflections, with the first 100 being free.
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AI Quote Analysis

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How does DevRev price and package their products?
View pricing on DevRev's website
Product: 
Starter
$9.99Payment TermsmonthlyPopular FeaturesAI agents, assistants, and issue tracking

Negotiating with DevRev

Negotiation Tips

Removing the auto-renewal clause is critical for negotiation. Make it clear to the supplier that your finance team requires this change to ensure you can negotiate freely in upcoming terms without feeling rushed. It provides you the flexibility needed to evaluate other alternatives as they may come up.
Introduce competition to leverage better pricing or terms. Be ready to provide a realistic runway of churn to indicate you are considering other suppliers. Use the existing market landscape to negotiate the desired pricing structure, highlighting if a competitor can meet or beat the quote provided by DevRev.
Request to remove any proposed uplifts during the renewal conversation based on past usage and performance. If there have been financial constraints or issues with the product, use these points to push for a flat renewal rate instead of accepting the uplift as presented.
If your organization is experiencing growth, emphasize this to negotiate for better per-user rates. Consider committing to a base number of users up-front to bolster your negotiating position for reduced rates on new or expanded contracts.
Use your willingness to act as a reference or engage in a case study as a bargaining tool. Be clear that this is contingent on reaching mutually beneficial terms and pricing that reflect a strong partnership. This tactic conveys your commitment while seeking added value on pricing.

Considerations when buying DevRev

OwnershipDevRev
Fiscal year endDecember 31
Best months to buyMarch, June, September, December
Payment TermsMonthly, Annual
Upgrades/downgradesYes, DevRev offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $200k.

Vendr community insights for DevRev

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis quarter
Timing of signature was top of mind for the team given the need to have the new partnership implemented by a particular deadline. After multiple rounds of negotiations, including the waiving of implementation and two months free for a total of 26 months, paid for 24 months.
Company with 201-1000 employeesThis year
We were able to get 3 free months, quarterly billing terms, auto-renewal removed, 20% discount on the paid 12 month contract and delayed billing on a new purchase.

Additional Info

What is DevRev?

AI-native modern support platform that is scalable, customizable, easy-to-tune with product and user data.
DevRev's 3 Product
Build
Bring the voice of your customer to product planning and engineering development with an AI-first Product CRM
DevRev
At the core of DevRev lies a knowledge graph that interconnects data across all departments, including support, sales, engineering, product, and customer success. With this data web as the foundation, the company brings the power of LLMs and Analytics to build copilots that connect everyone together to care about the customer. This new CRM, called OneCRM, streamlines real-time collaboration between departments and customers, and for the first time, integrates product development teams with customer relationships.
Support
Automate L1, assist L2, and elevate L3 customer support to become true collaborators with an AI-native modern Support CRM

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