By introducing competition in your negotiations, you can leverage better pricing or terms. Provide evidence that other suppliers offer similar functionalities at a lower cost. This can create urgency for Everbridge to keep you as a customer. Be explicit about competing offers and the impact this has on your decision-making.
Consider negotiating to remove any uplift in the contract. Reinforce that your expected budget for this year does not accommodate the increase and outline any instances where similar agreements provided more favorable terms as organizations expanded their product suites.
If discounts were previously applied, push for maintaining these discounts for the current term. Emphasize that finance has only budgeted for renewal at last year’s pricing and highlight that original terms do not specify these discounts as one-time offers.
Stress the importance of removing automatic renewal clauses to provide your organization leverage in future negotiations. Inform Everbridge that your finance/legal teams are now requiring this to prevent being automatically tied into agreements without a formal review.
Review your actual usage of the Everbridge platform to ensure you're not overpaying for unused features. If you identify underutilized licenses or features, leverage this data in negotiations to adjust costs accordingly.
If the renewal includes mandatory upgrades to compliance/security features, negotiate these costs. Highlight that other vendors provide similar features without additional costs, thus challenging Everbridge to justify any financial uptick.