The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact

How much does InvGate cost?

InvGate offers three pricing tiers for their Service Management software: Starter, Pro, and Enterprise. The Starter plan is priced at $17 per agent per month, with a minimum of 5 agents, and billed annually at $999. The Pro plan, which is the most popular, is priced at $40 per agent per month and is also billed annually. The Enterprise plan is custom-priced, tailored to the specific needs of the organization, and can include features like unlimited agents, on-premise hosting, and advanced security configurations.For the Starter and Pro plans, users can start with a free trial that does not require a credit card, indicating a low barrier to entry for potential customers. The Enterprise plan's custom pricing suggests flexibility based on the scale and specific requirements of larger organizations. It's important to inquire about potential discounts for longer-term commitments or larger agent counts during negotiations.The company showcases a robust customer base, including well-known organizations such as NASA and KPMG, which can validate the quality and reliability of their services. When negotiating, leverage the need for volume discounts or seasonal promotions, particularly at the end of the fiscal year when companies might be more inclined to close deals.

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How does InvGate price and package their products?

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Starter

$17 / agentPricing Model: SubscriptionBilling: Monthly or AnnuallyTerm Length: Monthly, $999 billed annuallyPopular Features: Basic service management capabilities

Negotiating with InvGate

Negotiation Tips

Introducing competition can leverage better pricing. Ensure you present competitors who offer similar functionalities and pricing as a negotiation tactic. Communicate the costs you've received from these competitors clearly to add pressure for InvGate to match or improve their offer.

Negotiate to waive any overage fees by indicating that you have a growing operational demand for resources. Emphasize that your company expects clear forecasts of usage to avoid unknown charges. Offer to renew early if they can waive overager fees to enhance your trust in long-term usage.

Request that any auto-renewals be removed to maintain flexibility in future negotiations. This gives your team control over future costs and gives you leverage to discuss pricing changes proactively as your needs evolve.

Use your willingness to act as a reference or participate in case studies as a lever. This can demonstrate your commitment to promoting InvGate and in return, request a discount or more favorable terms in your agreement. It helps establish a partnership vibe.

Challenge any proposed uplift in pricing based on your expected growth. Reference other suppliers who might offer better terms without uplift, making it clear that your growth should reward you with lower unit prices instead.

Considerations when buying InvGate

OwnershipPrivate

Fiscal year endDecember 31

Best months to buyOctober, November, December

Payment TermsAnnually

Upgrades/downgradesYes, InvGate offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.

Redline thresholdRedline threshold estimate is $15k.

Legal

Standard Software License Agreement

Additional Info

What is InvGate?

InvGate's 3 Product

Assets

InvGate Assets provides an efficient IT Asset Management platform to help optimize your IT strategy. It enables powerful cost management and decision making with features such as Network Discovery, Software Deployment, and Asset Inventory.

InvGate Insight

InvGate Insight is an IT Asset Management Tool that provides a unified view of your IT Infrastructure and keeps an up-to-date inventory of your physical, virtual, and cloud assets in one platform, allowing you to build a CMDB and a normalized software catalog. Get started for free and access more than 20 functionalities to optimize your IT Asset Management strategy.

Service Desk

InvGate Service Desk is a powerful ticketing solution that helps your support team deliver outstanding service. It features workflow automation, ITIL-verified capabilities, and a smart backlog that allows agents to prioritize effectively and view all requests in one place.