How much does NiCE cost?
Median buyer pays
$18,062
Based on data from 16 purchases.per year
Median: $18,062
$2,454$114,721
LowHigh
About NiCE
NiCE Overview
NiCE offers a unified, cloud-native AI platform for customer experience—powering contact center automation, intelligent workflows, and seamless omnichannel engagement.
NiCE's 7 Products
Delivers full analytics and insights across voice, text, and digital: sentiment analysis, root‑cause detection, customer feedback capture, and omnichannel dashboards.
Adds AI-driven forecasting, scheduling, mobile task approvals, adherence insights, and performance analytics on top of Essential Suite capabilities.
Delivers omnichannel digital-only support across 30+ platforms with unified admin, dashboards, and digital recording—all cloud-native for seamless customer self‑service.
Includes Omnichannel features plus screen recording, quality management tools (evaluation, coaching, calibrations), and dedicated supervisor dashboards for enhanced oversight.
Blends digital and voice into a single queue managed via a unified admin console. Supports cross-channel capture, dashboards, and supervision for seamless agent workflows.
Boosts automation with AI-powered summaries, agent augmentation, sentiment targeting, AI routing, and real-time coaching—all on a single, proactive CX platform.
Powers voice-based CX with multi-tenant cloud deployment, IVR self-service, call routing, dashboards, and full voice recording—optimized for call center efficiency.
Compare prices for similar companies
| Supplier | NiCE | Calabrio |
|---|---|---|
| Median Contract Value | $18,062 | $90,832 |
Vendr community insights for NiCE
Company with 201-1000 employeesThis year
"Sales rep only shared documents with buyer and not direct with Vendr"Company with 201-1000 employeesA while ago
"We were able to get the uplift waived upon renewal by leveraging additional products being added currently and very recently. Additionally we were able to work with the supplier for year end discounts in December which led to 40% discounts on implementation and training on new products. We were also able to work with their team to modify the uplift language from 5% to 3% but getting it removed was not possibly even when threatening that piece as a deal breaker."About Vendr
How can Vendr help me?
Vendr guarantees a low cost for software, no sales calls needed.
AI Quote Analysis
Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.