The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

Reamaze

Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.

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How much does Reamaze cost?

Reamaze offers a tiered pricing structure based on the number of features and capabilities included in each plan. The Basic plan is priced at $29 per user per month, with an annual subscription discount that brings the cost down to $26.10 per user per month. The Pro plan, which includes additional features such as advanced reporting and SMS channels, is priced at $49 per user per month, or $44.10 with annual billing. The Plus plan, which is the most comprehensive with features like live screensharing and performance reporting, costs $69 per user per month, with an annual price of $62.10. Additionally, there's a flat rate Starter plan at $59 for unlimited team members but limited to 500 responded conversations per month, and an Enterprise option that requires contacting sales for pricing details.Reamaze also offers a 14-day free trial that includes access to all Plus plan features, allowing potential customers to evaluate the software without any financial commitment upfront. This trial is a significant selling point, as it reduces the perceived risk associated with purchasing software. Furthermore, Reamaze does not require any contracts or credit card information to start the trial, which may encourage more businesses to test the service.
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How does Reamaze price and package their products?
View pricing on Reamaze's website
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Basic
$29Pricing Modelper Team Member per MonthBillingMonthly or AnnuallyTerm LengthMonthly or AnnuallyPopular FeaturesUnlimited Email Inboxes, Live Chat, Social Media Channels

Negotiating with Reamaze

Negotiation Tips

When negotiating multi-year contracts, emphasize that such commitments are rare for your finance team and typically require significant discounts. This can reinforce your case for lower pricing or better terms. Indicate that commitments beyond a single year typically come with expectations for cost benefits.
By presenting alternative vendors and comparing quotes, you can create leverage in your negotiations. Highlighting competitor pricing and offerings can strengthen your position and prompt the supplier to provide better terms or pricing to retain your business.
If you have concerns about long-term value or ROI, advocate for shorter contract terms or Month-to-Month agreements. This tactic can help mitigate risks associated with new products and provide more flexibility in future negotiations.
When negotiating, emphasize the requirement of your finance/legal teams to have any auto-renewal clauses removed. This gives you leverage to negotiate terms annually without the risk of automatic price increases or unwanted commitments.
Offering to be a reference or participate in a case study can act as a valuable 'give' in your negotiations. This often incentivizes suppliers to provide discounts or enhanced terms in recognition of the potential promotional benefits.

Considerations when buying Reamaze

OwnershipLantirn, Inc. (a GoDaddy company)
Fiscal year endDecember
Best months to buyJanuary, June, November
Payment TermsMonthly, Annually (discount available)
Upgrades/downgradesYes, Reamaze offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $10k.

Additional Info

What is Reamaze?

Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.
Reamaze's 1 Product
Reamaze
Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

News that may impact Reamaze pricing or negotiations

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