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Totango

Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.

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How much does Totango cost?

Median contract value
$63,487
per year
Based on data from 43 purchases, with buyers saving 30% on average.
Median: $63,487
$7,170
$131,951
LowHigh
See detailed pricing for your specific purchase

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How does Totango price and package their products?
View pricing on Totango's website
Select a product to view Totango pricing
Enterprise
Contact for pricingPricing ModelAnnualized PricingBillingAnnualTerm Length1 yearPopular FeaturesCustomer lifecycle management, AI-driven insightsAdd-OnsContributor, Practitioner, Opportunity Management, Implementation, Viewer, Premium CS&E, Customer Accounts

Compare prices for similar companies

Supplier
Totango
ChurnZero
Median Contract Value$63,487$42,675
Avg Savings29.69%21.25%

Negotiating with Totango

Negotiation Tips

Given the competitive landscape, leverage any price quotes from competitors to drive down the pricing or terms. Present them as viable alternatives during negotiations, making it clear that budget constraints are leading you to consider these other options.
In negotiations, highlight that with the current usage and performance, a price increase (uplift) is not justified. Base this on your previous contract terms and emphasize the current financial expectations, which do not account for any uplift. Use this as leverage to secure a more favorable agreement.
If there are concerns about ROI or if the current metrics aren't meeting expectations, emphasize the requirement for a month-to-month or short-term commitment. This tactic allows for reassessment after a brief period to determine if continued engagement is beneficial.
Insist on removing auto-renewal clauses from the contract as a prerequisite for moving forward. Highlight that this aligns with current finance/legal requirements and it will allow for separate negotiations in the future. This gives you control over future engagements and deadlines.
Offer to participate as a reference or in case studies as part of the negotiation. This relationship-building tactic can help in discussions for price reductions, as you're adding marketing value to their organization.

Considerations when buying Totango

OwnershipPrivate
Fiscal year endDecember 31
Best months to buyDecember, June
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Totango offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $50k.

Vendr community insights for Totango

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis year
With enough pushback, we were able to get the 2% uplift waived as well as additional professional services included at no cost because much of the implementation for the tool had to be re-done and due to that the team wasn't able to use it as they had planned in the previous year.
Company with 201-1000 employeesThis year
We were able to get a 38% discount on a new purchase by leveraging our conversations and offer from Planhat, which came in at a significantly lower price.
Company with 201-1000 employeesA while ago
We were able to get the auto-renew clause removed on our upcoming renewal. They presented more favorable pricing for a 24 month term, to keep costs flat.

Additional Info

What is Totango?

Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.
Totango's 2 Product
Catalyst.io
Catalyst uses both quantitative and qualitative data in one place to understand the root cause of your customers' needs.
Totango
Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

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