Contact for pricingPricing Model: Flat fee plus user license feesBilling: AnnualTerm Length: Annual or custom based on agreementPopular Features: Guided onboarding experiences, product tours, self-help resources.Add-Ons: On-Premise Authoring, White-Label, 24/7 Customer Support, Professional Services, Digital Adoption Assistant, Digital Adoption Program Manager
Negotiating with Whatfix
Negotiation Tips
Requesting the reduction or removal of any uplift percentage is a strong tactic during renewals. Many customers have successfully negotiated to eliminate uplift due to budget constraints or because of a lack of expectation of increased spending. Emphasize the need for stable pricing given your company's current allocation and experience with the service.
Emphasize the need to remove auto-renewals from the agreement. Stress that this request comes from a requirement of your finance team to ensure there is an opportunity for negotiation in the future. Removing auto-renewal will help keep leverage intact during the negotiation process.
Leveraging competing quotes can be a powerful tactic. Present offers from competitors showing lower pricing or better options. Highlight that your finance team mandates considering alternatives to encourage the current vendor to improve their offer to retain your business.
If you're planning to grow user numbers significantly, use this as leverage to negotiate better pricing per user. Justify new rates by emphasizing economies of scale that should result from your increasing volume of usage.
Offering to serve as a reference or participate in a case study can bolster negotiation efforts. Propose this as a way to highlight your commitment to the vendor, but indicate that such participation is contingent upon reaching agreeable pricing and contract terms.
Considerations when buying Whatfix
OwnershipWhatfix is privately held.
Fiscal year endN/A
Best months to buyJanuary, March, July
Payment TermsAnnual subscription with upfront payment options, Discounts available for multi-year commitments
Upgrades/downgradesYes, Whatfix offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $50k.
What real buyers recommend in the negotiation process
Company with 201-1000 employeesThis year
Supplier allowed for services to swapped out mid agreement of a 36 year term. To meet budget requirements supplier allowed for previous rates to be applied for a clean swap of features. also gave a $1,000 credit for an additional year to be added to the agreement.
Additional Info
What is Whatfix?
Whatfix is a SaaS based platform which provides in-app guidance and performance support for web applications and software products.
Whatfix's 1 Product
Whatfix
Whatfix is a SaaS based platform which provides in-app guidance and performance support for web applications and software products.
News that may impact Whatfix pricing or negotiations