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Ada Pricing

Ada is an AI-powered customer service platform that provides personal and engaging experiences to customers. For companies with a headcount of 200, the estimated cost ranges from $16,800 to $34,200 per year. For larger organizations with about 1,000 employees, the pricing extends from $40,000 to $66,000 annually. For institutions with more than 1,001 employees, the cost can range anywhere between $41,900 and $101,900 per annum.

Considerations for purchases include minimum contract values and options for renewal and multi-year pricing. For instance, if you desire to secure a dedicated Customer Success Manager (CSM) through Ada, the minimum contract value starts at $75,000. The general annualized purchase value range is estimated between $60,000 and $70,000. Always remember that actual pricing may slightly deviate based on specific organizational needs and current market dynamics.

Ada Negotiation Insights

At Vendr, we're committed to providing our customers with valuable insights to help them get the most from their SaaS investments.

Discount Levers

For Ada, one effective discount lever is contract term length. Consider committing to a longer contract term length in exchange for a better discount. While Ada offers standard 12-month agreements, consider negotiating a 24 or 36-month contract for further price reduction.

Commercial Items

In regard to commercial items, keep in mind that the number of contacts you plan to manage with Ada impacts the contract pricing. Thus, optimizing the amount of support you'll need can effectively lower the contract's total cost.

To further strengthen your negotiations and gain insights on additional discount levers and commercial items for your Ada contracts, sign up for a free forever Vendr account. This will provide you access to extensive negotiation insights that can set you up for efficiently managing all your SaaS investments.

Community Insights for Ada

Gathering insights from the community can be incredibly valuable when considering Ada for your SaaS needs. Here's what some of our users have recently shared:

  1. "We were able to agree on a 26% discount on the list price of $196,250 for 300k conversations. We secured quarterly payments, with net 60 on our 12-month renewal." - Community Insight was posted recently.
  2. "We were able to obtain a 20% discount off the list price on a new purchase and reduced the implementation fee from $10k to $2,500. We were also able to remove auto-renew." - Community Insight was posted 2 months ago.

To delve deeper into the world of Ada and uncover more about its pricing strategies and negotiation levers, consider signing up for a free forever Vendr account. With your account, you'll unlock a treasure trove of insights, including the estimated time to implement Ada, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Ada, each offering a unique perspective to help you make an informed decision.

Ada Competitors

Drift

Drift is a renowned competitor to Ada in the AI chatbot space. It offers powerful conversational marketing and sales solutions designed to help businesses connect with their customers. Drift allows users to automate their sales process, engage customers in real-time, and provide instant assistance to customer queries. It also offers email marketing and account-based marketing capabilities to help businesses grow their customer base.

Check out our guide on Drift pricing for more info.

Intercom

Intercom is another significant competitor to Ada. It provides a suite of messaging-first products for businesses to accelerate growth. Intercom's chatbot offers personalized interactions, enabling companies to engage, support, and convert customers. It also provides a unique toolkit for marketing, sales, and customer support, making it a robust contender in the market. Intercom emphasizes on creating richer, personalized customer experiences.

Ada Overview

Ada is a leading player in the realm of automated customer support, bridging the gap between businesses and customers through intelligent, automated interactions. Equipped with powerful machine learning capabilities, Ada brings efficiency, scalability, and innovative technology to the forefront of customer service.

Serving businesses of all sizes, Ada leverages automated systems to streamline customer queries, manage support tickets and deliver quality service on time, every time. The robust platform stands out for its easy-to-use interface and customizable workflows, allowing businesses to tailor their customer support processes, resulting in improved customer satisfaction rates.

Compliance and Security

Ada provides robust security and compliance standards to safeguard user data and ensure trusted business operations. Here is a brief outline of its compliance with various data security and privacy regulations:

  • GDPR: Ada complies with the General Data Protection Regulation (GDPR), ensuring users' data is secured and their privacy rights are safeguarded. This compliance means Ada follows strict protocols for data removal and request handling.
  • SOC2: Ada also adheres to SOC2 compliance, an auditing procedure that ensures the provider securely manages data, protecting the privacy and interests of its user base.
  • MFA & SSO Capabilities: Ada incorporates multi-factor authentication (MFA) & single sign-on (SSO) methods into its platform. Giving users an additional layer of security against unauthorized access.
  • PII & DPA: User's data is treated with the utmost care at Ada. The platform abides by Personal Identifiable Information (PII) and Data Protection Act (DPA) regulations, providing secure and lawful processing of personal information.

In all, Ada exhibits a strong commitment to maintaining a secure and reliable service, placing it as a reputable and dependable option for businesses looking for automation in their customer support systems.

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Typical Ada savings
for Vendr users
$16000
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Ada by the numbers

Negotiations handled:
12.1%
Unique purchasers:
12.1%
Average contract value:
12.1%
Average savings:
12.1%

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Meet some of our expert negotiators

Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
We work for you
Our customers love our support, with a satisfaction score of 4.8 out of 5
Trey Swaim
Trey Swaim
Principal SaaS Consultant
Domain expertise
Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
Visibility at every step
From initial consult to final closing, expect end-to-end transparency and support