ChurnZero's pricing is primarily based on the number of users, with prices typically ranging between $19,700 and $87,500. It's important to note that there was a recent 25% increase, however, the company provides discounts to counteract the impact.
Moreover, multi-year contracts come with discounted rates, potentially providing more value for long-term ChurnZero users. Remember that these estimates are subject to changes and it's always a best practice to contact the supplier directly for the most accurate pricing information.
Catalyst.io is one of the direct competitors of ChurnZero in the customer success platform market. It provides a complete view of the customer journey, helping businesses to drive customer engagement, reduce churn, and maximize customer lifetime value.
Gainsight is recognized as one of the leading platforms for customer success management. It offers various features such as customer health scoring, churn prediction, and engagement analytics that are designed to improve customer retention and drive growth.
Planhat is another major competitor in this space, offering a customer-centric platform that aims to help businesses understand their customers better, making customer success an integral part of their business model.
Totango provides a customer success platform designed to drive customer engagement, improve retention, and reduce customer churn. Its features include account management, customer health tracking, and risk prediction.
Vitally is a customer success platform focused on providing insightful customer analytics. Vitally's solution helps businesses track customer health, reduce churn, and improve customer satisfaction.
ChurnZero Negotiation Insights
ChurnZero is a Customer Success Platform for SaaS and subscription businesses. The product offers a wide spectrum of robust features for increasing customer retention. Inside the Vendr platform, you will find a number of negotiation levers and commercial items for ChurnZero, providing both discount-specific insights and efficiency metrics.
One considerable discount lever for ChurnZero lies in multi-year contracts. From our records, we've seen discounts of up to 24% on Year 1 and 19% on Year 2 when negotiating for slightly longer terms.
Our platform also provides insights into ChurnZero's commercial practices. For instance, there have been situations where despite a 25% price increase in a year, the company afforded substantial discounts to its clients. This gesture mitigated the effect of the price hike and actually increased user volume, ultimately resulting in remarkable savings for the users.
Remember, these are just glimpses of the negotiation insights Vendr provides for ChurnZero. To access the full range of negotiation insights for ChurnZero, sign up for a free forever Vendr account today.
Community Insights for ChurnZero
Here are some recent insights from the Vendr community on ChurnZero:
- User secured a discount on Year 1 (24%) and Year 2 (19%) by committing to a multi-year contract.
- Another user experienced an increase in pricing, but was offered discounts to offset the cost. During the renewal process, they secured double the amount of users, Rest API, and increased discounts for savings.
We have a wealth of community insights on ChurnZero available on Vendr. Sign up for a free forever Vendr account to unlock these insights and gain an in-depth understanding of the product. Additionally, by signing up, you will also gain access to exclusive insights such as the estimated implementation time for ChurnZero, what to expect during your renewal, and leverage points for discounts if you're stuck in the negotiation process.
Kickstart your SaaS procurement journey with Vendr's free forever account today!
ChurnZero is a robust customer success platform developed for subscription businesses to combat customer churn. Its real-time, customer-focused analytics empower businesses to understand how their users interact with their product and quickly identify at-risk accounts and champions. It provides businesses with reliable and actionable insights to enhance their customer success efforts.
ChurnZero's features include:
- In-app customer experiences: Interact with customers directly within your application, and provide them with personalized, contextual help.
- User and account health scoring: Utilize ChurnZero's advanced machine-learning algorithms to predict user and customer health.
- Playbook automation: Trigger actions based on usage or milestone events, automating regular tasks, and scaling personalized communications.
- Deep insights and reporting: Get a comprehensive view of customer health at both a macro and micro level, allowing proactive engagement before churn risk materializes.
ChurnZero provides seamless integration with a multitude of platforms like Shopify, Recharge, and BigCommerce, enhancing its data tracking capabilities and ensuring you have a 360-degree view of your customers' journey and engagement.
Compliance and Security
In terms of compliance and security, ChurnZero is committed to upholding the highest standards. The platform complies with the General Data Protection Regulation (GDPR), ensuring the secure and confidential handling of user data for businesses operating within the European Union.
The platform is also compliant with the Payment Card Industry Data Security Standard (PCI DSS), meaning it follows strict guidelines to ensure the security of cardholder data. Furthermore, it adheres to the Personally Identifiable Information (PII) and Data Protection Act (DPA) regulations, further demonstrating its commitment to data security and privacy.
ChurnZero employs Multi-Factor Authentication (MFA) for enhanced account security. This security measure requires users to provide two or more verification factors to gain access to a resource such as an application or online account, ensuring that your data remains secure.
In addition, ChurnZero offers Single Sign-On (SSO) capabilities. SSO allows users to use a single set of credentials to log in to multiple applications, enhancing user convenience without compromising security.
ChurnZero's commitment to compliance and rigorous security measures make it a safe and secure choice for businesses seeking to better understand, serve, and retain their customers.