Five9 is the leading cloud call center software. Trusted by 2000+ clients to accelerate sales and power customer service. 4 Years in a Row! Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service.
Improving contact center efficiency and agent workflow, this product delivers enhanced desktop experiences, integrating with CRM environments to offer unified customer histories, optimized agent guidance, and streamlined access to information during calls. Core capabilities facilitate inbound, outbound, and blended customer interactions, offering features such as advanced routing, screen pops, and integration with platforms like Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk for comprehensive service delivery.
Pro
Organizations seeking to manage customer communications across voice, email, chat, SMS, and social channels can leverage this cloud-based platform to unify inbound and outbound contact center operations. Key capabilities include advanced call routing, predictive and progressive dialing, real-time analytics, and integration with CRM systems, designed to improve agent productivity and customer interactions.
Enterprise
Enabling businesses to manage complex customer service operations at scale, this solution streamlines inbound and outbound interactions across multiple communication channels. Key capabilities include intelligent call routing, comprehensive automation, integration with leading CRM tools, and real-time analytics to enhance both agent productivity and customer experience.