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Freshworks Pricing

Freshworks offers a variety of pricing options depending on the product line and company size. The most commonly purchased product, Freshworks Freshservice, has plans ranging from $15,200 to $31,100 annually for a company with a headcount of 200. For larger companies with over 1,000 employees, the price ranges from $34,400 to $80,600. The pricing for each plan is tailored towards the number of agents using the service. For instance, the pricing for the Starter plan starts at $19 per agent monthly, billed annually, or $29 when billed monthly.

The Freshdesk line has similar pricing ranging from $14,300 to $30,100 for companies with 200 employees and scaling up to $53,700 to $131,200 for companies with over 1,000 headcount. It also offers pricing per agent, with the Growth plan starting at $15 per agent monthly, and the Enterprise plan reaching up to $95 per agent each month. There is even a free tier for startups or small businesses. Prices may vary depending on specific contract conditions and discounts applied by the vendor.

Freshworks Negotiation Insights

Inside the Vendr platform, our reliable B2B SaaS negotiation insights can provide essential guidance on the various discount levers & commercial items for Freshworks, helping you secure the most viable pricing.

Discount Levers

Volume Commitment: A significant lever you can utilize during your Freshworks negotiation is committing to a larger volume of users or licenses. Higher volume commitments often result in more considerable discounts.

Commercial Items

Payment Terms: During negotiations with Freshworks, you can review the payment terms. Sometimes, agreeing to pre-pay your contract can lead to additional savings.

To tap into additional discount levers and commercial strings for negotiation, and access the remaining 50+ negotiation insights within our platform for Freshworks, sign up for a free forever Vendr account. No exaggeration needed, relevant insights on par with or better than alternatives like Atlassian, Intercom, Salesforce, Zendesk, and Zoho Corporation Pvt. Ltd. await.

Community Insights for Freshworks

Here are some recent insights from our community members who have navigated the procurement process with Freshworks:

  1. "We had a last-minute change in our contract and we were able to move to a month-to-month plan with Freshworks. This flexibility was a game-changer for us as it aligned better with our financial planning." - Community Insight was posted recently.
  2. "We leveraged Freshworks' end-of-month urgency as a signing incentive to secure a discount on new licensing. It's worth noting that timing can play a crucial role in negotiations." - Community Insight was posted 3 months ago.

To delve deeper into the wealth of knowledge our community offers, we encourage you to sign up for a free forever Vendr account. By joining, you'll unlock additional insights, such as the estimated time to implement Freshworks, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous insights available for Freshworks that could be pivotal in your decision-making process.

Freshworks Competitors

In the competitive business landscape, Freshworks competes with a range of SaaS software providers each offering unique strengths. Here, we introduce some of the major competitors and what they bring to the table.

Atlassian

Atlassian is an enterprise software company that develops products for software developers and project managers. Known for Jira, Confluence, and Trello, it offers extensive customizations and integrations, primarily targeting tech teams.

Check out our guide on Atlassian pricing for more info.

Intercom

Intercom is a Conversational Relationship Platform (CRP) that drives business growth through personalised, messenger-based experiences across the customer lifecycle. It's a popular choice for businesses focused on in-app communications and user engagement.

Check out our guide on Intercom pricing for more info.

Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. Pioneers in cloud computing, Salesforce provides a comprehensive suite of software solutions designed to foster sales, customer service, and marketing efforts.

Check out our guide on Salesforce pricing for more info.

Zendesk

Zendesk is a customer service platform that builds software to empower organization and customer relationships. With its elegant, intuitive products ranging from support, chat to call center solution, it empowers organizations to better understand their customers.

Check out our guide on Zendesk pricing for more info.

Zoho Corporation Pvt. Ltd.

Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. With over 30 standalone applications that cover almost every major business category including sales, marketing, customer support, accounting and back office operations, it offers a comprehensive business solution.

Freshworks Overview

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. It offers a 360-degree view of your customers by integrating all customer-related functions, such as marketing, sales, support, and success. Freshworks' solutions include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.

Compliance and Security

Freshworks is committed to the highest standards of data protection. It adheres to multiple international data management and privacy protocols, including the European Union's General Data Protection Regulation (GDPR). They also abide by the Service Organization Control (SOC2) Type II certification, ensuring that internal controls and practices meet the industry standards laid out by the AICPA.

To enhance security, Freshworks offers Multi-Factor Authentication (MFA) and Single-Sign-On (SSO) capabilities to safeguard user accounts. It ensures that sensitive information is securely accessed and managed. In addition to that, Freshworks is particular about managing Personally Identifiable Information (PII) by imposing strict data processing agreements (DPA). Trusting Freshworks' software equates to a significant commitment to data safety and compliance.

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Typical Freshworks savings
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$10100
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Freshworks by the numbers

Negotiations handled:
Unique purchasers:
Average contract value:
$
Average savings:
7.2%

Freshworks pricing: frequently asked questions

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Meet some of our expert negotiators

Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
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Trey Swaim
Trey Swaim
Principal SaaS Consultant
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Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
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From initial consult to final closing, expect end-to-end transparency and support