Gainsight
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How much does Gainsight cost?
Median buyer pays
$50,855
Based on data from 280 purchases, with buyers saving 15% on average.per year
Median: $50,855
$14,209$194,782
LowHigh
About Gainsight
Gainsight Overview
Gainsight centralizes customer success with a dashboard-driven CSM platform, health scoring, Cockpit task management, and Gainsight PX for product experience.
Compare prices for similar companies
| Supplier | Gainsight | ChurnZero |
|---|---|---|
| Median Contract Value | $50,855 | $40,980 |
| Avg Savings | 14.76% | 21.22% |
Negotiation insights
Discount levers
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What you can give to move the needle on pricing
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Gainsight
Company with 201-1000 employeesThis year
"Gainsight offered our team a 1 year renewal with a fair standard uplift increase or a 2 year flat renewal "Company with 201-1000 employeesThis year
"They pushed us hard on a 2 year agreement but we are unable to do this per our process. We were willing to sign early to waive our uplift. "Company with 201-1000 employeesThis year
"We leveraged Catalyst and ChurnZero to fight back on the uplift that was added to our renewal. "Company with 201-1000 employeesThis year
"We were able to push for net45 payment terms on our renewal"Company with 201-1000 employeesThis year
"Gainsight acquired Insided back in 2023, which impacted the definition of our services when rebranded in 2025"Company with 201-1000 employeesThis year
"We were able to double our records, add users and save by leaning on a budget constraint and having a quote from a competitor. "Company with 201-1000 employeesThis year
"Gainsight allowed us to change from Net 30 to Net 45 payment terms at renewal "Company with 201-1000 employeesThis year
"GS acquired staircase AI to advance its Human-First AI, in August 2024 and can now be purchased as an add-on"Company with 201-1000 employeesA while ago
"After discussing with Gainsight, their initial renewal quote had already honored our previous pricing, removed the uplift, and were offering economies of scale on the additional licenses."Company with 201-1000 employeesA while ago
"We needed to keep our spend with Gainsight flat, however, we also needed to add more users and records on top of this. Gainsight imposes a uplift upon renewals. We were able to get this waived, on top of getting 1 user and 500 records added at no cost by referencing ChurnZero, and that they have been reaching out to us for quite some time, and that we would have to consider them if the flat renewal with additional SKUs couldn't be met. Gainsight agreed to this in exchange for early signature by end of month (renewal wasn't due until 2 months after that) to avoid any competitive evaluation."Company with 201-1000 employeesA while ago
"We use the tool for employee learning use case, and this year we felt development was lacking for us and used this to push back on the imposed renewal uplift. The biggest miss is that we are unable to set deadlines / due dates for courses and that there is no built-in gamification. Additionally, we are only able to sync a single portal to SFDC for reporting purposes and find the native reporting interface to be clunky as far as the UX goes. Outside of this, the overall experience working in the tool prioritizes an external facing with an employee-focused onboarding/training platform being secondary."Company with 201-1000 employeesA while ago
"We were able to secure a discount in exchange for a multi year agreement and by remaining firm with budget constraints. Quick movement and early signature were also impactful levers in bringing pricing down to a more manageable number."Company with 201-1000 employeesA while ago
"Negotiated a flat renewal by leveraging competitive bids "Company with 201-1000 employeesA while ago
"Gainsight was willing to offer a discount on their product experience platform as a contract add on with the condition that we signed by 12/31. "Company with 201-1000 employeesA while ago
"We were able to get an additional discount approved in exchange for an EOM signature. Able to bring in 3 year terms to lock in the strong pricing. "Company with 201-1000 employeesA while ago
"Gainsight implements a standard uplift upon renewal. This can be decreased by signing prior to renewal date (or at end of month), adding products/users, and/or by signing a longer term length."Company with 201-1000 employeesA while ago
"We were able to secure a discounts due to past utilization of Gainsight, 3 year terms, and a new partnership. "Company with 201-1000 employeesA while ago
"was able to waive the previously negotiated uplift by adding on additional records at renewal "Company with 201-1000 employeesA while ago
"We were able to obtain a steep discount on a New Purchase of the Enterprise package by leaning hard on a tight budget due to the current economy. We were also able to remove auto-renew and obtain a 5% price cap on renewals if the renewal order is the same or greater than the previous year.
"Company with 201-1000 employeesA while ago
"We were able to waive a 10% uplift by facilitating and introduction between the Gainsight rep and members of our staff that they wanted to talk to about expanding our use of the platform.
"Company with 201-1000 employeesA while ago
"We were able to reduce Gainsight's proposed 10% uplift by 7% on a 12-month agreement without concession by leveraging budget constraints and executive affect towards the supplier."Company with 201-1000 employeesA while ago
"We secured a flat renewal."Company with 201-1000 employeesA while ago
"We were able to reduce the % increase from our renewal by standing firm on budget restraints and growth associated over the last 12 months "Company with 201-1000 employeesA while ago
"Gainsight was willing to waive their 10% uplift in exchange for increasing the number of records we were using. We were hitting the record count they asked us to increase to. "Company with 201-1000 employeesA while ago
"We were able to obtain a steep discount on the Enterprise package by leaning hard on a tight budget due to the current economy. We were also able to remove auto-renew and obtain a 5% price cap on renewals if the renewal order is the same or greater than the previous year. "Company with 1-200 employeesA while ago
"Gainsight was very easy to work with; we provided them our internal budgets and they matched the number we gave them without any pushback."Company with 1-200 employeesA while ago
"We leveraged our account growth as an opportunity to remove the contracted uplift."Company with 201-1000 employeesA while ago
"We leveraged an early renewal and 2-year contract to lock in aggressive rates."About Vendr
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