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Gainsight Pricing

Gainsight offers tiered pricing based on the number of users and the required features. For 200 users, pricing ranges from $27,000 to $38,500, for 1000 users the range is from $43,000 to $88,900, while for more than 1001 users, the price may go from $83,300 to $160,100. Gainsight also offers two package tiers, namely the Essentials and the Enterprise. The Essentials package price ranges from $28,498 to $34,257 while the Enterprise package ranges from $69,502 to $156,098.

Gainsight's other services like Gainsight CX, intended for customer experience management, ranges from $23,200 to $109,000 depending on the number of users. Gainsight PX, an experience platform, has pricing that ranges from $14,700 to $140,900 based on the headcount. Pricing could be negotiable, as seen in user buying experiences, where some users leveraged their growing accounts to remove contractual uplift, saving approximately 28%. Other users have even secured up to 50% off on pricing by shifting the billing to a quarterly cadence.

Gainsight Negotiation Insights

As a leading player in the Customer Success sector, Gainsight has many alternatives available in the market, including, ChurnZero, ClientSuccess, Totango, and Vitally. These competitors potentially provide leverage during negotiations, as it signals to the supplier that you have alternative options.

Discount Levers

One common discount lever could involve negotiating based on company size. Suppliers like Gainsight typically adjust their pricing based on the client's employee count. Should your organization be smaller and thus require fewer users as compared to their standard package offering, this could serve as a potential avenue for cost-saving conversations.

Commercial Items

From a commercial standpoint, one of the essential items to negotiate could be the level of customer support included in your package. Gainsight offers varying degrees of support across their products, which, depending on your organization's needs, influencing this factor toward an upgraded support tier may provide enhanced value down the line.

To unlock additional negotiation insights, such as more discount levers and commercial items to consider during your Gainsight contract negotiations, sign up for a free forever Vendr account. With Vendr, you gain access to comprehensive negotiation insights compiled from our vast repository of contract intelligence.

Community Insights for Gainsight

Here are some recent insights shared by the Vendr community on procuring Gainsight:

  1. "Gainsight refused to negotiate on the pricing at renewal despite large growth and escalation to Gainsight leadership. We were able to leverage the dissatisfaction with support to secure a 5% renewal price cap to protect against future price increases." - Community Insight was posted 1 month ago.
  2. "We were able to obtain a 34% discount on a New Purchase of the Enterprise package by leaning hard on a tight budget due to the current economy. We were also able to remove auto-renew and obtain a 5% price cap on renewals if the renewal order is the same or greater than the previous year." - Community Insight was posted 1 month ago.

Learn more about how to navigate your Gainsight procurement process by signing up for a free forever Vendr account. By joining, you'll unlock a treasure trove of insights, including the estimated time to implement Gainsight, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Gainsight, each offering valuable perspectives and strategies.

Gainsight Competitors is a leading competitor to Gainsight in the Customer Success Platform market. They offer robust customer success analytics and workflow automation capabilities, which enable SaaS businesses to reduce churn and increase customer retention. While many users appreciate its intuitive, modern user interface, others feel that it lacks some of the in-depth reporting features found in Gainsight.

Check out our guide on pricing for more info.


ChurnZero is another prominent competitor in the field. This platform is designed to help businesses fight customer churn leveraging real-time data, automated workflows, and in-app communications. Known for its seamless integration with popular CRM software, ChurnZero can offer a slightly different feature set and pricing structure than Gainsight.

Check out our guide on ChurnZero pricing for more info.


ClientSuccess brings a proactive approach to managing, retaining, and growing your customer base. As its name implies, this platform emphasizes customer success and offers easy-to-use solutions for SaaS companies. Users often praise its excellent customer support, though it might not be as feature-rich as Gainsight.


Totango is an enterprise-level, cloud-based customer success solution. This platform is well-regarded for its powerful customer segmentation capabilities, which allow businesses to deliver personalized experiences for their customers. While Totango is praised for its flexibility, some users note that the learning curve is steeper compared with other solutions like Gainsight.


Vitally is a customer success platform built for B2B SaaS companies, making it a direct competitor with Gainsight. With features such as churn prediction and success tracking, Vitally helps businesses keep tabs on their customer health. While offering competitive functionalities, the platform's user interface and user experience might be of varying opinions among its users.

Check out our guide on Vitally pricing for more info.

Each of these competitors to Gainsight brings its strengths and advantages, and the best choice often depends on the specific needs and budget of your business.

Gainsight Overview

Gainsight is a leading customer success platform designed to help organizations reduce customer churn and maximize customer lifetime value. It offers a unique blend of powerful analytics and automation, providing companies with a comprehensive and unified view of their customer data.

Two primary versions of the software are available - Gainsight CS and Gainsight RO. Gainsight CS is focused on customer success, aiming to help businesses understand their customer's needs better, improve customer relationships, and boost retention. On the other hand, Gainsight RO is designed to optimize customer relationships, providing tools to measure, analyze, and improve customer engagement and loyalty.

Compliance and Security

Compliance and security are treated with significant priority in Gainsight. The product complies with General Data Protection Regulation (GDPR), meaning it ensures a high level of data protection for its users. Gainsight also follows SOC2 standards, demonstrating its commitment to data security and protecting user information.

In terms of authentication and control, Gainsight deploys both Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities. This means users can enjoy a simplified and secure login process, reducing the risk of unauthorized access.

Lastly, Gainsight also strictly adheres to Personally Identifiable Information (PII) and Data Processing Agreement (DPA) regulations. This ensures the utmost privacy and secure processing of user data, reinforcing Gainsight's commitment to data protection and user privacy.

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Gainsight by the numbers

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Gainsight pricing: frequently asked questions

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