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Vendr Category
Customer Relationship Management (CRM)
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January, April, July, October
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Salesforce Pricing

Salesforce is an industry-leading Customer Relationship Management (CRM) system with a range of pricing options designed to suit businesses of various sizes and demands. Prices for Salesforce's core CRM solutions begin at $25 per user per month for their Essentials package, designed for small businesses. The pricing scales up to $150 per user per month for their Premium package, developed for large organizations needing extensive functionality.

Companies requiring more advanced features can opt for Salesforce's specialized packages such as their Sales Cloud or Service Cloud packages, which range from $75 to $300 per user per month. Organizations with even higher demands often opt for Salesforce's customized Enterprise solutions, the pricing for which is tailored case-by-case, depending on the specific needs of the organization.

Given its robust portfolio and value proposition, Salesforce's pricing ends up being quite competitive when compared to key rivals in the CRM industry such as HubSpot, Microsoft CRM, NetSuite, Salesloft, and Zendesk. However, potential users are encouraged to consider the total value of each offering, including associated features, in their overall cost analyses.

Salesforce Negotiation Insights

When negotiating Salesforce contracts, understanding the supplier's mindset and being aware of the most effective negotiation levers can significantly improve your outcomes. Below we provide some insights based on our experience negotiating Salesforce contracts.

Discount Lever

Salesforce, like any other SaaS supplier, is motivated to secure a long-term commitment from its customers. This makes contract length an important negotiation lever. If your business has stability and expects to use Salesforce for an extended period, consider committing to a longer-term contract to negotiate lower prices.

Commercial Item

Ensure you are aware of Salesforce’s data storage limitations. For several Salesforce editions, the provided storage can quickly be consumed leading to additional costs. During negotiation, make an accurate estimation of your data needs and incorporate potential data storage costs into your budgeting process.

Please note, these are just a couple of the numerous discount levers and commercial items you could consider when negotiating your Salesforce contracts. To access the full list of negotiation insights for Salesforce, sign up for a free forever Vendr account. Our platform offers a comprehensive set of negotiation insights compiled from years of experience working with SaaS contracts.

Community Insights for Salesforce

Gathering insights from our community can be incredibly valuable when considering Salesforce for your organization. Here are the two most recent insights shared by our community members:

  1. "We were able to save over $60k on our renewal by negotiating a 6-month extension for Pardot in conjunction with our standard 12-month renewal for our other line items. We cited the tool's lack of value and the scheduled onboarding of a new supplier that better met our organization's needs." - Community Insight was posted recently.
  2. "We were able to reduce SFDC's mandatory uplift across all years by leveraging our partner's relationship. We locked in our pricing for all subsequent years, avoiding any future uplifts that may be implemented." - Community Insight was posted recently.

Learn more about how to leverage relationships and negotiate terms that can lead to significant savings on your Salesforce renewal. Also, by signing up for a free forever Vendr account, you can gain additional insights such as the estimated time to implement Salesforce, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Salesforce that could guide you through your procurement journey.

Salesforce Competitors

Our B2B technology market research reveals several strong competitors to Salesforce providing a variety of SaaS solutions. Let's delve into each one of these competitors to provide a fair and comprehensive comparison.

HubSpot

HubSpot positions itself as a user-friendly option for businesses. Their CRM platform includes robust features for marketing, sales, service, CMS, and operations. HubSpot is known for its automation capabilities, scalability, and extensive educational resources.

Check out our guide on HubSpot pricing for more info.

Microsoft

Microsoft Dynamics 365 offers a set of intelligent business applications that help manage businesses while better engaging customers. It combines CRM and ERP capabilities, further augmented with AI, to provide integrated views of products, operations, sales, and customer service.

Check out our guide on Microsoft pricing for more info.

NetSuite

NetSuite's cloud business management software suite offers products from ERP to CRM. The platform provides an overview of a business's key performance indicators. It's a versatile solution boasting scalability which particularly appeals to growing businesses.

Check out our guide on NetSuite pricing as well as our full guide on how Netsuite is used and who it's for to get more info.

Salesloft

Salesloft offers a sales engagement platform designed to help teams set and execute on a strategy. With features including email tracking, one-on-one video meetings, and AI-powered sales insights, Salesloft focuses on boosting conversions and wins.

Check out our guide on Salesloft pricing for more info.

Zendesk

Zendesk provides a suite of SaaS service solutions, including support, sales, and customer engagement. Known for its strong customer service features, Zendesk offers a multitude of tools to streamline customer communication and improve interactions.

Check out our guide on Zendesk pricing for more info.

Remember, the best SaaS solution will cater to your individual business needs and objectives. It's essential to comprehensively understand your unique needs to identify the most suitable platform for your operations.

Salesforce Overview

Salesforce is a comprehensive Customer Relationship Management (CRM) solution designed to bring companies and customers together. Its functionality spans across multiple departments, offering an integrated approach to customer management. The key offerings from Salesforce include Salesforce Sales Cloud, Salesforce Lightning, and Salesforce Platform.

Salesforce Sales Cloud empowers sales teams with its customizable sales force automation software. Features include lead management, tailored email campaigns, and a customizable sales process. Additionally, a dedicated mobile app ensures you can manage your CRM on the go.

Salesforce Lightning is Salesforce's app development platform. It simplistically caters to both low-code and click-to-code requirements, making the process of app development more convenient and streamlined.

On the other hand, Salesforce Platform offers an application development software that not only accelerates Salesforce development but also provides tools to maintain security and privacy.

Compliance and Security

Salesforce takes compliance and security seriously, ensuring that it adheres to internationally recognized standards and regulations. It is compliant with the General Data Protection Regulation (GDPR), indicating its commitment to safeguarding customer data within the European Union.

Additionally, it conforms to SOC2, demonstrating the effectiveness of its system controls relating to security, availability, processing integrity, confidentiality, and privacy.

In terms of authentication, Salesforce supports both Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities, enhancing the security of user access.

Finally, Salesforce shows respect for personal data by complying with Personally Identifiable Information (PII) protocols and the Data Protection Act (DPA). These measures ensure that personal data is handled responsibly and aligns with legal and regulatory requirements.

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Salesforce by the numbers

Negotiations handled:
Unique purchasers:
Average contract value:
$
Average savings:
5.1%

Salesforce pricing: frequently asked questions

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Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
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Trey Swaim
Trey Swaim
Principal SaaS Consultant
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Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
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