Last updated Sep 29, 2025
Talkdesk
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Talkdesk ExpressDesigned to streamline contact center operations for small and midsize businesses, this solution centralizes customer communications and provides real-time visibility into all interactions across voice and digital channels. Key capabilities include unified agent workspaces, omnichannel routing, advanced analytics, and easy integration with third-party systems, enabling organizations to deliver consistent customer experiences, boost operational efficiency, and accelerate onboarding without technical complexity.
Talkdesk Express
Designed to streamline contact center operations for small and midsize businesses, this solution centralizes customer communications and provides real-time visibility into all interactions across voice and digital channels. Key capabilities include unified agent workspaces, omnichannel routing, advanced analytics, and easy integration with third-party systems, enabling organizations to deliver consistent customer experiences, boost operational efficiency, and accelerate onboarding without technical complexity.Typical price after negotiations
CX Cloud: Digital EssentialsNew purchase, 1 year term
Licenses
40Price after negotiations-
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Typical price after negotiations
CX Cloud: Voice EssentialsNew purchase, 1 year term
Units
100Price after negotiations-
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Typical price after negotiations
CX Cloud: EliteNew purchase, 1 year term
Licenses
400Ascend AI v1.0
IncludedGuardian v1.0
IncludedWorkforce Management
IncludedPrice after negotiations-
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Financial Services Experience Cloud™ for Banking EditionOutdated and siloed banking systems can impede banks' ability to deliver seamless, secure, and personalized customer experiences. This solution provides comprehensive, purpose-built capabilities for financial institutions, equipping agents with an integrated workspace, intelligent automation, and banking-specific workflows for account and loan servicing, collections, and proactive client notifications.
Financial Services Experience Cloud™ for Banking Edition
Outdated and siloed banking systems can impede banks' ability to deliver seamless, secure, and personalized customer experiences. This solution provides comprehensive, purpose-built capabilities for financial institutions, equipping agents with an integrated workspace, intelligent automation, and banking-specific workflows for account and loan servicing, collections, and proactive client notifications.Financial Services Experience Cloud™ for Insurance EditionInsurers seeking to streamline complex policyholder inquiries, claims management, and policy administration benefit from unified customer journeys and real-time access to essential data. The solution provides a specialized workspace for agents, integration with core insurance systems, and pre-built self-service flows that empower customers to check policy and claim status without live assistance.
Financial Services Experience Cloud™ for Insurance Edition
Insurers seeking to streamline complex policyholder inquiries, claims management, and policy administration benefit from unified customer journeys and real-time access to essential data. The solution provides a specialized workspace for agents, integration with core insurance systems, and pre-built self-service flows that empower customers to check policy and claim status without live assistance.Healthcare Experience Cloud™ for Providers EditionImproving patient experiences in healthcare requires streamlined and personalized interactions across various communication channels. Talkdesk's Healthcare Experience Cloud for Providers offers a comprehensive solution that integrates with Electronic Health Record (EHR) systems, providing real-time access to patient data.
Healthcare Experience Cloud™ for Providers Edition
Improving patient experiences in healthcare requires streamlined and personalized interactions across various communication channels. Talkdesk's Healthcare Experience Cloud for Providers offers a comprehensive solution that integrates with Electronic Health Record (EHR) systems, providing real-time access to patient data.Retail Experience Cloud™ EditionMulti-brand retailers face fragmented customer service operations across different storefronts, leading to inconsistent experiences and operational complexity. Talkdesk Retail Experience Cloud is an AI-powered customer service platform that unifies support across multiple commerce storefronts within a single interface, enabling retailers to deliver consistent, personalized service while streamlining agent workflows.
Retail Experience Cloud™ Edition
Multi-brand retailers face fragmented customer service operations across different storefronts, leading to inconsistent experiences and operational complexity. Talkdesk Retail Experience Cloud is an AI-powered customer service platform that unifies support across multiple commerce storefronts within a single interface, enabling retailers to deliver consistent, personalized service while streamlining agent workflows.CX Cloud™ Government EditionPublic sector organizations face the challenge of delivering secure and efficient citizen services while maintaining compliance with stringent security standards. TalkdeskContentLoaded CX Cloud Government Edition addresses this need by providing a cloud-native contact center platform that supports voice engagement, workforce management, quality control, and reporting.
CX Cloud™ Government Edition
Public sector organizations face the challenge of delivering secure and efficient citizen services while maintaining compliance with stringent security standards. TalkdeskContentLoaded CX Cloud Government Edition addresses this need by providing a cloud-native contact center platform that supports voice engagement, workforce management, quality control, and reporting.