Talkdesk
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How much does Talkdesk cost?
Median buyer pays
$81,435
Based on data from 48 purchases, with buyers saving 21% on average.per year
Median: $81,435
$14,309$533,454
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About Talkdesk
Talkdesk Overview
Talkdesk is a software company that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.
Talkdesk's 9 Products
Businesses seeking to unify customer interactions can leverage digital engagement channels to centralize messaging, chat, social, and custom mediums within a single agent workspace. This solution enables streamlined omnichannel communication, efficient handling of digital conversations, and provides tools for routing, escalation, case management, and prioritization.
Enterprise contact centers require comprehensive customer engagement capabilities across multiple channels with advanced analytics and workforce optimization. CX Cloud Elite delivers omnichannel voice and digital interactions, AI-powered performance management tools, custom reporting with over 900 metrics, and automated workforce scheduling.
Designed to streamline contact center operations for small and midsize businesses, this solution centralizes customer communications and provides real-time visibility into all interactions across voice and digital channels. Key capabilities include unified agent workspaces, omnichannel routing, advanced analytics, and easy integration with third-party systems, enabling organizations to deliver consistent customer experiences, boost operational efficiency, and accelerate onboarding without technical complexity.
Businesses seeking to enhance their voice-based customer interactions can leverage advanced call center capabilities to improve customer engagement and operational efficiency. This includes features such as blended inbound and outbound calling, intelligent routing, and real-time analytics, which help streamline communications and provide better customer experiences.
Public sector organizations face the challenge of delivering secure and efficient citizen services while maintaining compliance with stringent security standards. TalkdeskContentLoaded CX Cloud Government Edition addresses this need by providing a cloud-native contact center platform that supports voice engagement, workforce management, quality control, and reporting.
Outdated and siloed banking systems can impede banks' ability to deliver seamless, secure, and personalized customer experiences. This solution provides comprehensive, purpose-built capabilities for financial institutions, equipping agents with an integrated workspace, intelligent automation, and banking-specific workflows for account and loan servicing, collections, and proactive client notifications.
Insurers seeking to streamline complex policyholder inquiries, claims management, and policy administration benefit from unified customer journeys and real-time access to essential data. The solution provides a specialized workspace for agents, integration with core insurance systems, and pre-built self-service flows that empower customers to check policy and claim status without live assistance.
Improving patient experiences in healthcare requires streamlined and personalized interactions across various communication channels. Talkdesk's Healthcare Experience Cloud for Providers offers a comprehensive solution that integrates with Electronic Health Record (EHR) systems, providing real-time access to patient data.
Multi-brand retailers face fragmented customer service operations across different storefronts, leading to inconsistent experiences and operational complexity. Talkdesk Retail Experience Cloud is an AI-powered customer service platform that unifies support across multiple commerce storefronts within a single interface, enabling retailers to deliver consistent, personalized service while streamlining agent workflows.
Compare prices for similar companies
| Supplier | Talkdesk | Calabrio |
|---|---|---|
| Median Contract Value | $81,435 | $90,832 |
| Avg Savings | 21.33% | - |
Vendr community insights for Talkdesk
Company with 201-1000 employeesThis year
"The auto-renewal clause in the terms points back to the uplift you negotiate at the time of your renewal or purchase. We had previously negotiated a 7% uplift, and our renewal quote was coming in at 15%, so we were able to lower the uplift due to the renewal cap we previously negotiated. "Company with 201-1000 employeesA while ago
"Negotiated standard uplift (7%) down to 3.5% with pushback"Company with 201-1000 employeesA while ago
"At renewal we had to change over to Talkdesk's new license model. They initially offered the highest savings only for a multi-year agreement, but we were able to reduce our rates 28% from what was originally proposed for a 12 month contract by leveraging upcoming competition (we'll be going through an evaluation next year) and some difficulties we've had with the partnership over our prior term. We also renewed a month early to align with their EOY. "Company with 201-1000 employeesA while ago
"Talkdesk was imposing an 8% uplift and we were unable to get better pricing as they have moved everyone off their legacy plan to a new pricing model. We decided to keep it on auto-renew and incur the 8%. "About Vendr
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