NewGet the latest Pricing Intelligence Report

Decagon

Decagon provides an enterprise conversational AI platform for building and deploying AI agents that automate customer support across chat, email, and voice, with real-time analysis, workflow execution, and integrations.

|Visit decagon.ai

How much does Decagon cost?

Median contract value
$465,500
per year
Median: $465,500
$100,000
$949,203
LowHigh
See detailed pricing for your specific purchase
Meet Ruth, Vendr's AI negotiation agentRuth
Ruth, trained by Vendr's negotiation experts, provides:
  • Comprehensive software pricing benchmarks across dozens of spend categories
  • Step-by-step negotiation insights and guidance
Chat with Ruth for free
How does Decagon price and package their products?
View pricing on Decagon's website
Product: 
Per-Conversation Pricing
Variable based on volumePayment TermsMonthlyPopular FeaturesHigh resolution rates and customer satisfaction

Compare prices for similar companies

Supplier
Decagon
Dixa
Median Contract Value$465,500$179,000

Negotiating with Decagon

Negotiation Tips

This tactic involves presenting competitors' quotes or offers as leverage during negotiations with Decagon AI. Highlight any significant price differences or value adds from alternative vendors, urging Decagon to match or beat those offers in order to retain your business. Ensure to communicate that a competitor has provided a compelling offer that necessitates a better deal from Decagon.
Emphasize to Decagon that your company prefers to remove any auto-renewal provisions in contracts. This approach provides you with flexibility to evaluate the contract's performance without being locked in automatically and fosters a more favorable negotiation environment. It's particularly important if past relationships have indicated a need for more cautious partnership terms.
In light of Decagon's services, make it clear that you weren't anticipating any annual uplift in costs. Point to examples of competitors who may have offered stable pricing during renewals and request to have any uplift removed. This non-traditional ask can help in negotiations to maintain budget stability while addressing performance expectations.
Suggest to Decagon that you're willing to act as a reference or participate in a case study as part of the negotiation. This could provide significant marketing value for them and thus could be leveraged to negotiate a better pricing structure in exchange. Make it clear that this commitment is contingent on reaching favorable agreement terms.
Should Decagon require an upgrade for enhanced security features that weren't budgeted, leverage the fact that many suppliers offer such features at no premium cost. Use this leverage to negotiate down the cost of necessary upgrades to meet your security needs. Point out that budget constraints exist for unanticipated upgrades.

Considerations when buying Decagon

OwnershipDecagon AI
Fiscal year endDecember
Best months to buyJanuary, February, March
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Decagon offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $50k.

Vendr community insights for Decagon

What real buyers recommend in the negotiation process

Company with 201-1000 employeesA while ago
In purchasing Decagon, we were able to secure unlimited admin seats, saving a significant amount of investment
Company with 201-1000 employeesA while ago
Decagon allowed us to purchase for 2 years, but add an opt out clause for year 2
Company with 201-1000 employeesA while ago
We were able to get a 30% discount off list price for 1mil+ conversations on our new purchase by emphasizing budget constraints and focusing on the budget required in order for leadership to sign off.
Company with 201-1000 employeesA while ago
Annual payment terms are standard, but we were able to get quarterly payment terms on our new purchase (we initially asked for monthly).
Company with 201-1000 employeesA while ago
Decagon was willing to add language in our MSA regarding their SLA timing, and we were able to obtain financial repercussions via the form of credits if this SLA is not met.
Company with 201-1000 employeesA while ago
We were able to add contractual language around insolvency as Decagon is a startup, which presents a risk for our purchase and partnership.

Additional Info

What is Decagon?

Decagon provides an enterprise conversational AI platform for building and deploying AI agents that automate customer support across chat, email, and voice, with real-time analysis, workflow execution, and integrations.
Decagon's 1 Product
Decagon AI Agent Platform
Automates complex customer support workflows across chat, email, voice, and SMS channels using natural language instructions called Agent Operating Procedures (AOPs). Enables non-technical teams to define agent logic that integrates with systems like Salesforce, Zendesk, and Stripe to perform actions such as processing refunds or updating records.
Think we got something wrong? Let’s make it right — contact us at support@vendr.com