The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
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Decagon AI

Decagon creates generative AI for building customer service agents that work much more like humans

|Visit decagon.ai

How much does Decagon AI cost?

Median contract value
$350,000
per year
Based on data from 4 purchases.
Median: $350,000
$175,000
$350,000
LowHigh
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How does Decagon AI price and package their products?
View pricing on Decagon AI's website
Select a product to view Decagon AI pricing
Per-Conversation Pricing
Variable based on conversation volumePricing ModelPer-Conversation / Per-ResolutionBillingMonthly or Annually based on usageTerm LengthFlexiblePopular FeaturesResolution rate and Customer satisfaction (CSAT) measurement

Compare prices for similar companies

Supplier
Decagon AI
Gladly
Median Contract Value$350,000$13,632

Negotiating with Decagon AI

Negotiation Tips

Utilize competitor quotes to create leverage in your negotiations. By showing that a competitor is offering a lower price for similar functionalities, you can demand that Decagon adjust their pricing to provide a better deal. Highlighting specific competitors and their savings will strengthen your case for lower rates.
This tactic involves negotiating to remove the auto-renewal clause from your contract. By doing so, you gain negotiation leverage for future discussions and can ensure you are not locked into terms unfavorably. This is especially important if your company has budget constraints that require evaluation prior to renewal.
Communicate your expectation for no uplift given the scaling of your business. Since your interaction with Decagon has shown consistent usage uptick, present a case that better aligns your budget around your growth without additional charges. By referencing your requirement for predictable budgeting, you can negotiate a fair rate.
Outline what your organization can provide in return for more favorable terms or pricing. This could include agreeing to act as a reference or providing a case study. By positioning this as a mutual benefit, it incentivizes Decagon to extend discounts or enhance service levels.
Make a case for requiring a multi-year contract in exchange for pricing concessions. While multi-year agreements are not commonplace for your finance team, presenting this as an option might pressure Decagon into offering reduced rates to secure long-term commitment.

Considerations when buying Decagon AI

OwnershipPrivate
Fiscal year endDecember
Best months to buyJanuary, February, March, October, November
Payment TermsNet 30, Annual payment discounts may apply
Upgrades/downgradesDecagon AI only offers upgrades for its services.
Redline thresholdRedline threshold estimate is $50k.

Vendr community insights for Decagon AI

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis year
We were able to get a 30% discount off list price for 1mil+ conversations on our new purchase by emphasizing budget constraints and focusing on the budget required in order for leadership to sign off.
Company with 201-1000 employeesThis year
Annual payment terms are standard, but we were able to get quarterly payment terms on our new purchase (we initially asked for monthly).
Company with 201-1000 employeesThis year
Decagon was willing to add language in our MSA regarding their SLA timing, and we were able to obtain financial repercussions via the form of credits if this SLA is not met.
Company with 201-1000 employeesThis year
We were able to add contractual language around insolvency as Decagon is a startup, which presents a risk for our purchase and partnership.

Additional Info

What is Decagon AI?

Decagon creates generative AI for building customer service agents that work much more like humans
Decagon AI's 1 Product
Decagon AI Support Agent
Your complete solution for the AI era. Faster. Cheaper. Smarter.

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