Zendesk is a cloud-based customer service platform that offers an enormous array of tools, including a helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software.
Sunshine platform was built to help create the best customer experiences.
Zendesk AI is built on billions of real customer service interactions that helps with personalized support.
Zendesk Chat is a secure communication platform that offers protection from online attacks. It provides powerful performance and security features to ensure a safe and reliable chat experience.
Zendesk Explore is a powerful analytics and reporting tool that helps you gain insight into your customer support data. It provides resources and troubleshooting advice to help you make the most of your customer service experience.
A smart knowledge base for better self‑service and empowered agents
Together, The Suite connects the dots so that you can choose to open and close channels as desired, but always recognize your customer. No contacts slip through the cracks and nothing is lost in one system while you’re working tickets in another.
Strong relationships start with strong interactions. Our service solution lets you personalize customer experiences, building loyalty and revenue.
Zendesk Voice is a secure communication platform that provides customers with reliable voice services to ensure their data and conversations are protected from online attacks. It also offers advanced security measures such as Cloudflare Ray ID and IP Click to reveal to ensure optimal performance and security.
Zendesk Sell is an innovative customer relationship management platform that provides businesses with enhanced security and performance capabilities, powered by Cloudflare.
The complete, AI-powered CX solution with ticketing, live chat and messaging, help center, and voice.
Supplier | Zendesk | Freshworks |
---|---|---|
Median Contract Value | $44,304 | $15,324 |
Deals handled | 768 | 163 |
Unique Purchasers | 399 | 98 |
Avg Savings | 14.76% | 15.13% |