The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About
Forethought Technologies

Forethought Technologies

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.

|Visit forethought.ai

How much does Forethought Technologies cost?

Median contract value
$59,500
per year
Based on data from 43 purchases, with buyers saving 22% on average.
Median: $59,500
$40,000
$152,028
LowHigh
See detailed pricing for your specific purchase

AI Quote Analysis

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How does Forethought Technologies price and package their products?
View pricing on Forethought Technologies's website
Select a product to view Forethought Technologies pricing
Basic
Get QuotePricing ModelCustom pricing based on usage and featuresBillingAnnualTerm LengthCustomPopular FeaturesAI agent for chat, insights, and workflows

Negotiating with Forethought Technologies

Negotiation Tips

Address overage fees in your renewal conversation. By highlighting that overages are typically negotiable or can be waived, you can leverage the original agreement terms more effectively. Make sure to quantify how these overages impact your budget and connect that back to your overall need for cost effectiveness.
Anchor your negotiations around a request to remove uplift increases based on strict budget requirements. By emphasizing that the anticipated increase was not included in previous agreements and that your internal budget does not allow for such hikes, you can potentially secure a significant reduction or removal of uplifts.
By presenting competition and alternative pricing to Forethought, you can leverage this against your quoted rates. This tactic is particularly effective if you have a realistic company requirement to explore alternatives, which puts pressure on Forethought to offer their best pricing to keep your business.
Make it clear that your finance/legal teams require the removal of automatic renewal terms to ensure flexibility in future negotiations. This allows you to stop being locked into agreements that may not serve your business in the long run.
Offer to participate in Forethought's case studies or act as a reference for their solutions in exchange for better pricing or terms. This approach can build goodwill and pave the way for negotiated benefits that might not be available otherwise.
If your team has not seen the expected ROI from Forethought, present the need for a shorter term or month-to-month arrangement. This is likely to open up conversations around favorable pricing adjustments, particularly if upsell or adoption rates need reassessment.

Considerations when buying Forethought Technologies

OwnershipPrivately Held
Fiscal year endDecember 31
Best months to buyJanuary, March, July
Payment TermsNet 30, Net 60, Quarterly billing
Upgrades/downgradesYes, Forethought Technologies offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $1m.

Vendr community insights for Forethought Technologies

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis quarter
We were able to get a 57% discount on our renewal through upgrading our subscription, leveraging a multi-year contract, and remaining firm in our budget.
Company with 201-1000 employeesThis year
In our new purchase conversation with Forethought we had a very aggressive budget and were looking to purchase both their web widget and discovery platform. The challenge was that we were in the middle of a competitor's contract and implementation and our finance team did not want to carry the cost of both contracts at once. We were able to leverage this, alongside budget restraints & a multi-year commitment to secure a 50% discount in year-1 from forethought and a 32% discount in year 2.
Company with 201-1000 employeesThis year
We were able to get a reduction of $10,000 off our price through voicing budget constraints and leveraging competition.
Company with 201-1000 employeesA while ago
Forethought will discount the package (like Discover or Triage) if they know there will be low usage in the first term. In this case, the supplier was wiling to discount the unit rate from $0.12 to $0.07 given the lower usage expectation. They also waived the implementation.
Company with 201-1000 employeesA while ago
Forethought was willing to negotiate on commercial terms (Net 60 payment terms, adding a termination clause, price cap, removal of auto renew) and price (19% discount) on a 12 month contract in exchange for including a reference clause and finalizing before month end.

Additional Info

What is Forethought Technologies?

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.
Forethought Technologies's 4 Product
Forethought Discover
Intelligent insights and recommendations improve performance and drive growth.
Forethought Solve
Solve is an easy-to-deploy AI agent that works across chat and email
Forethought Technologies
Forethought Technologies helps leverage human-centered AI to transform your customer service experience. It resolves cases faster, predicts and prioritizes tickets, and assists support agents.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

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