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Vitally Pricing

Vitally, a customer success platform, operates under a tiered pricing model. The exact price of Vitally's services is not publicly available; however, connect with Vendr's SaaS Advisory service for custom insights and to explore a purchase via Vendr Verified. Nevertheless, it's known that the pricing varies based on the organization's headcount and the tier at which they wish to subscribe.

Vitally offers several tiers, each containing different feature sets. These tiers include Hybrid-Touch, High-Touch, and Tech-Touch, with each offering different functionalities tailored to specific business needs. While estimates are not available, customers have reported that the pricing is competitive with market standards.

Vitally Negotiation Insights

Inside the Vendr platform, we equip you with detailed negotiation information about SaaS products like Vitally. One of the key factors to consider during your negotiations is the high competition in the user success industry. Vitally is up against capable and established competitors like, ChurnZero, Gainsight, and Totango.

Discount Lever

Depending on the number of users and the length of your contract, it's possible to negotiate a better price. For instance, a longer commitment often leads to favorable pricing.

Commercial Considerations

Always remember to address the contract's renewal terms. You want to minimize potential surprises, so identifying and setting clear renewal terms early is crucial. Note whether Vitally offers auto-renewal and whether you're comfortable with that. It's often something that can be discussed and negotiated.

For a comprehensive range of negotiation strategies and insights on Vitally, sign up for a free forever Vendr account. Discern more discount levers and commercial strings to pull when negotiating your Vitally contracts among many other useful features. Offering much more in one place, Vendr is the informed choice for managing your SaaS products effectively.

Community Insights for Vitally

Here are some recent insights from our community on procuring Vitally:

  1. "We leveraged competition to keep the same price per user upon renewal." - Community Insight was posted recently.
  2. "We were able to secure an 18% discount on a new purchase based on an end of month signature and competition." - Community Insight was posted 3 months ago.

Learn more about how to navigate the negotiation process and secure the best deals by signing up for a free forever Vendr account. With your free account, you'll also gain additional insights such as the estimated time to implement Vitally, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. There are currently 5 community insights available for Vitally, offering a wealth of knowledge to help you make an informed decision.

Vitally Competitors is a customer success platform that helps businesses reduce churn and drive customer success at scale. It allows businesses to create a unified view of users and track customer health scores.

Check out our guide on pricing for more info.


ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. It integrates tightly with an organization's tech stack, providing customer insights and task management for customer success teams.

Check out our guide on ChurnZero pricing for more info.


Gainsight is a customer success management platform that helps businesses retain customers and analyze their behavior. It provides valuable insights into customer usage, health scores, and renewal risks.

Check out our guide on Gainsight pricing for more info.


Totango offers a customer success platform that provides solutions for customer management, user engagement, and customer retention. It is built to enable businesses to understand customer data, automate actions, and monitor success metrics.

Vitally Overview

Vitally is a leading Customer Success platform designed specifically for high-growth companies. With an arsenal of features ranging from analytics to automation and engagement tools, Vitally provides businesses with an array of capabilities to elevate personalized customer success on a large scale.

Most of Vitally's clientele comprises of companies with an average size of 250 members. Their ability to adapt and cater to their customer's needs effectively places them as leaders in the Customer Success category. They have a retention rate of 65.38, further cementing their reputation as a reliable customer success solution favorite among businesses.

The average duration to close a deal with Vitally is usually around 38 days. However, it is important to note that elements such as specific requirements and negotiations could impact this timeline.

Vitally is also available via Vendr Verified for fast purchasing.

Compliance and Security

Vitally is well-recognized for its emphasize on compliance and data security, abiding by rigorous data protection policies and regulations to safeguard the interest of their customers. The platform is certified with GDPR, SOC2, MFA, PII, and DPA standards.

Vitally also supports both Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities. These features enable users to ensure an added layer of security to their accounts, thus further preventing unauthorized access and enhancing the overall security of the platform.

Please consult the Vitally Pricing Document for additional information on its pricing and contract range based on headcount.

Vendr users typically save $9800 when purchasing Vitally
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Vitally by the numbers

Negotiations handled:
Unique purchasers:
Average contract value:
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Vitally pricing: frequently asked questions

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Meet some of our expert negotiators

Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
We work for you
Our customers love our support, with a satisfaction score of 4.8 out of 5
Trey Swaim
Trey Swaim
Principal SaaS Consultant
Domain expertise
Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
Visibility at every step
From initial consult to final closing, expect end-to-end transparency and support