By highlighting that you are considering alternatives, you bring competition into the negotiation. This approach has proven effective, especially when the potential churn is real. Make it clear that another vendor has provided a lower price and outline the additional benefits they offer.
Discuss the potential for waiving overage fees during the negotiation. Make sure to reference the original terms and express that your organization's intent is to avoid unexpected costs during the upcoming term.
Argue for the removal of auto-renewal clauses in your contract. If your finance team requires this policy to remain flexible, emphasize that auto-renewal does not align with the current purchasing approach your company has adopted.
If the software upgrade includes security features that are costly, express that your budget requires careful handling of these fees. Emphasize that competing vendors offer similar features at no extra cost, which enables discussion about reducing the cost or waiving the fees altogether.
If your team anticipates significant growth in user count, highlight this need during negotiations. Use it as leverage to secure economies of scale that lead to better pricing based on increased usage volume.
Consider offering to participate in case studies or act as a reference for Knowledge Anywhere in exchange for better pricing or contract terms. This is a valuable offer that can yield positive outcomes if negotiated strategically.