Trustpilot
|Visit trustpilot.com
How much does Trustpilot cost?
Median buyer pays
$10,952
Based on data from 61 purchases, with buyers saving 21% on average.per year
Median: $10,952
$5,760$30,000
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About Trustpilot
Trustpilot Overview
Trustpilot is a Danish website founded in Denmark in 2007 which publishes reviews for online businesses.
Trustpilot's 5 Products
Designed to support businesses managing multiple locations and teams, this solution enables the collection, organization, and analysis of customer reviews at scale. Key capabilities include advanced analytics, customizable TrustBox widgets, higher automated review invitation limits, and multi-domain support, allowing stakeholders to gain deeper insights into customer sentiment and reputation trends while facilitating collaborative oversight across up to 20 user accounts[1][4].
Businesses seeking a centralized solution for managing and improving their online reputation across multiple locations and domains can leverage advanced review collection, monitoring, and analytics tools with this platform. Key capabilities include automated and unlimited review invitations, AI-driven insights for review analysis and response, multi-user access to facilitate internal collaboration, customizable display widgets, and integration options for seamless workflows.
Enables businesses to establish and manage their online reputation by collecting customer reviews, responding to feedback, and monitoring performance at no cost. The Free plan includes features such as claiming a Trustpilot profile, automating review collection (up to 50 invitations per month), and responding directly to reviews to foster customer engagement and improve service.
Businesses seeking to enhance their online reputation and build trust with customers can use this entry-level plan to collect and display customer reviews, gain basic insights through sentiment analysis, and manage team collaboration with support for a limited number of user accounts. Core capabilities include sending automated review invitations, showcasing feedback on their website using TrustBox widgets, and accessing essential analytics to monitor customer sentiment.
Businesses seeking to streamline review management and maximize customer feedback can use this solution to enable multi-user collaboration and create brand assets from verified reviews for marketing purposes. Key capabilities include up to ten user logins, advanced analytics, customizable marketing content, and promotional tools to drive engagement, improve customer experience, and inform business growth strategies.
Vendr community insights for Trustpilot
Company with 201-1000 employeesThis year
"Trustpilot came in with a 40% increase in our rates and stated "our price increase was largely a result of discount reductions in conjunction with an inflationary cost increase." "Company with 201-1000 employeesThis year
"Despite adding markets to our agreement, Trustpilot stood firm on maintaining our uplift unless we moved to a longer term agreement. "Company with 201-1000 employeesThis year
"We were able to obtain quarterly payments on our 12 month renewal"Company with 201-1000 employeesThis year
"Trustpilot's standard terms included auto-renewal with a 30 day opt-out."Company with 201-1000 employeesThis year
"Make sure to request cap lock language on agreements, 5% uplift language has been granted"Company with 201-1000 employeesThis year
"The supplier offered a strong one time discount on our renewal. They are also able to offer quarterly payment terms for additional flexibility. They may offer Net 14 but can go up to Net 60. "Company with 201-1000 employeesA while ago
"Was able to negotiate in quarterly net 30 payments at renewal "Company with 201-1000 employeesA while ago
"Because our expiring agreement was misaligned with fair market value, we chose to strategically descope to the a lower plan tier while also adding a few new extras, resulting in roughly 40% savings YoY."Company with 201-1000 employeesA while ago
"Initial offer was a 27% uplift - from $9K to $11K. We were able to remove the invite module and get this reduced further to land at $7K on a 1 year term w/ quarterly payments"About Vendr
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