Zendesk
Zendesk Pricing
For B2B consumers considering a robust customer service platform, the pricing for Zendesk varies depending upon the specific product tier and the headcount of your team:
- The Support Professional tier charges $49 per agent per month, equating to $5,880 per year for a team of 10 agents.
- The Support Enterprise tier charges $99 per agent per month, resulting in an annual cost of $11,880 for a team of 10 agents.
If you're drawn towards the Zendesk Suite Enterprise option, the price ranges can be significant based on the size of your organization:
- For companies with a headcount of 200, prices range from $17,300 to $35,600.
- Businesses with a larger headcount of 1,000 can expect prices from $43,700 to $100,200.
- Those with more than 1,001 employees might have to budget between $61,400 and $116,300.
Zendesk Negotiation Insights
When renegotiating your Zendesk contracts, understanding key commercial terms and aspects can provide leverage during negotiations.
Discount Lever
A valuable discount lever for Zendesk is "Volume Commitment". Zendesk's pricing tends to be more favourable for contracts with a larger volume of users. Thus, willingness to commit a larger user base may provide substantial room for discount negotiation.
Commercial Item
"Payment Terms" plays a significant role in Zendesk's commercial negotiation. Longer payment terms are often more favourable to the client - establishing 60, 90, or even 120-day payment terms can offer your organization greater financial flexibility.
To access the complete and in-depth insights of more than 50 commercial items and discount levers for Zendesk, sign up for a free forever Vendr account. With access to Vendr’s expansive negotiation insights, you can unlock more successful outcomes in your SaaS negotiations. Avoid missing out on key strategies — leverage Vendr for your contracting and subscription management needs.
Community Insights for Zendesk
Here are some recent insights shared by our community members about their experiences with Zendesk:
- "Upon renewal the supplier increased the unit rate by 15% due to descoping. Thankfully the list price was extended to the end users." - Community Insight was posted recently.
- "We were able to renegotiate the early renewal offer, citing forward movement for a decreased lift. Zendesk shared that the contracts would be increasing dramatically come 2024 and this is the time to take advantage of better offers." - Community Insight was posted recently.
Learn more about how to navigate your Zendesk procurement process by signing up for a free forever Vendr account. When you join, you'll unlock a treasure trove of insights, including the estimated time to implement Zendesk, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Zendesk, each offering valuable perspectives to help you make the most informed decisions.
Zendesk Competitors
In the customer support automation market, there are several formidable competitors to Zendesk. These include, but are not limited to, Freshworks, Solvvy, and Zoho Corporation Pvt. Ltd.
Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it a direct competitor for Zendesk. The platform offers a 360-degree view of your customers, enabling you to deliver more personalized customer experiences, and boost your team's productivity.
Check out our guide on Freshworks pricing for more info.
Solvvy
Solvvy is an AI-powered customer support platform that optimizes the resolution process, enhancing customer self-service and support team capacity. Many businesses choose Solvvy for its robust, scalable AI platform that drives efficiency and delivers a superior customer experience.
Zoho Corporation Pvt. Ltd.
Zoho Corporation is a multinational company known for its business, network, and IT infrastructure management applications, and software maintenance and support services. Zoho Support is a competitor in the help desk space, offering features such as multi-channel capabilities, smart automations, and powerful reports, appealing to businesses of various sizes.
Zendesk Overview
Zendesk is a leading customer service platform designed to build better customer relationships. It's renowned for its comprehensive set of tools that enable organizations to deliver excellent customer experiences at scale. Features offered by Zendesk include support ticketing, customer self-service, process automation, chatbots, and customer analytics, among others. These tools aid businesses in communication, customer engagement, and issue resolution, fueling customer retention and satisfaction.
Compliance and Security
Zendesk is committed to maintaining a secure environment for its users and is compliant with global security standards. Specifically, Zendesk complies with the General Data Protection Regulation (GDPR), assuring customers of its commitment to data privacy, protection, and trustworthiness.
The platform also meets Service Organization Control 2 (SOC2) criteria, which further attests to its robust security measures designed to protect user data from unauthorized access and threats.
Zendesk understands the complexities of today's digital landscape, hence it provides Multi-Factor Authentication (MFA) and Single Sign-On (SSO) features. These features are designed to enhance the platform's access control, making it harder for unauthorized individuals to gain access to sensitive data – a crucial aspect when dealing with customer data and interactions.
Furthermore, Zendesk adheres to Personal Identifiable Information (PII) guidelines, ensuring that all sensitive and personal information of users and their customers are well-guarded and treated confidentially. In line with Data Processing Agreement (DPA) regulations, Zendesk agrees to process personal data only based on its customers' instructions and in compliance with applicable data protection laws.
FAQs about Zendesk plans and pricing
Is Zendesk free to use?
No, Zendesk does not offer a free plan. However, Zendesk does offer a free trial period of 14 to test the software out and see if it’s right for you.
What is included in Zendesk Suite?
Zendesk suite is a platform that combines a number of Zendesk products and features including chat support, ticketing, reporting and analytics, macros (pre-built responses), advanced integrations, help desk software, and more. The cheapest Zendesk Suite plan, suitable for small businesses and startups, starts at $55 per team member per month. The next plan, Zendesk Suite Growth costs $89 per user per month, while the Zendesk Suite Professional plan is $115 per user per month.
Can companies get a discount on Zendesk?
Yes, Vendr’s negotiation experts have helped companies get a discount on their Zendesk contract through negotiation strategies like agreeing to longer payment terms and committing to a larger user base.
Is Zendesk cheaper than Salesforce?
Zendesk offers a sales CRM software called Zendesk Sell, with the cheapest and most basic plan starting at $19 per user per month. Salesforce CRM’s cheapest tier starts at $25 per user per month, so Zendesk’s CRM offering is more affordable than Salesforce’s on a per-user basis.