Zendesk

http://www.zendesk.com

Zendesk provides a complete customer service solution that is easy to use and scales with your business. They focus on making things easy on customers, setting your internal teams up for success, and keeping your business in sync. They are most commonly known for their cross-channel customer support capabilities and easy to use tools for your support agents. Zendesk is priced at a per agent per month rate and offers three different tiers of capabilities. Most customers start with annual contracts for lower pricing but Zendesk does offer month to month contracts as well- expect rates to be higher.

Zendesk Pricing Summary

$11800

Median Zendesk savings for VIP users

SKU Insights

Discount Levers

Primary Competitors

Community Insights

Zendesk SKU Insights

Leverage real Zendesk transaction data to determine the price you should pay and make informed purchase and renewal decisions.

EXAMPLE DATA ONLY

4 SKU Insights

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Understand Zendesk's pricing tiers and product SKUs

See what your peers are paying for Zendesk and get a target price range based on your company sizes

Identify the best times to buy Zendesk so you get the best deal

Negotiation Insights

Know which negotiation tactics deliver the best outcomes for renewals and new purchases.

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8 Negotiation Insights

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See every supplier’s negotiation lever scores for new purchases and renewals

Make informed business decisions on what to give to get your preferred pricing or commercial terms

Be well prepared to go into sales negotiations with tips for what commercial strings to pull and what to ignore

Community Insights

Access a live feed of buying advice directly from our community customers and negotiation experts.

EXAMPLE DATA ONLY

34 Community Insights

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Access insider intel on successful - and unsuccessful - negotiation strategies relevant to your upcoming renewals or new purchases

Search for specific insights by product or company

React to those most helpful to surface them for others

Supplier Profiles

Avoid time-consuming research and access supplier details with the latest security information, legal terms, and competitive research and intel.

EXAMPLE DATA ONLY

3 Competitors

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Avoid time-consuming research and access supplier details with the latest security information, legal terms, and competitive research and intel.

Uncover contract information like standard MSAs and red-line thresholds

View Zendesk competitors and pricing comparisons

Zendesk

Zendesk SKU Insights

Negotiation Insights

Community Insights

Supplier Profiles

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