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Freshworks
$5,733$255,600per year
Fast, fair, easy pricing. No sales call required.

Freshworks

Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks

|Visit freshworks.com

How much does Freshworks cost?

Median buyer pays
$29,106
per year
Based on data from 71 purchases, with buyers saving 15% on average.
Median: $29,106
$5,733
$255,600
LowHigh
See detailed pricing for your specific purchase

About Freshworks

Freshworks Overview

Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks

Freshworks's 25 Products

Freshcaller: Enterprise logo
Freshcaller: Enterprise

Cloud based call center solution offering IVR, up to 5000 free minutes, call metrics, SLAs, and advanced monitoring, ideal for enterprise-grade customer support.

Freshcaller: Free logo
Freshcaller: Free

Basic cloud call center with caller ID, desktop alerts, call notes, metrics, and inbox. No free minutes included, charges apply per minute.

Freshcaller: Growth logo
Freshcaller: Growth

Adds 2000 free minutes/month, call queues, voicemail, call recording, and transfer options. Ideal for growing teams needing essential call center functions.

Freshcaller: Pro logo
Freshcaller: Pro

Includes 3000 free minutes/month, advanced metrics, IVR, routing automation, call monitoring, reports, and agent performance tools for high-performance teams.

Freshchat: Enterprise logo
Freshchat: Enterprise

Offers advanced security, skill-based routing, BYOC, full AI integration, and granular analytics. Built for large teams managing complex, high-volume customer interactions.

Freshchat: Free logo
Freshchat: Free

Supports up to 10 agents with live chat, email, and a unified inbox. Ideal for small teams looking for streamlined customer communication via website and mobile apps.

Freshchat: Growth logo
Freshchat: Growth

Everything in Free plus Adds social and digital messaging (e.g., WhatsApp), real time dashboards, and multilingual chat. Great for growing teams needing channel flexibility and performance visibility.

Freshchat: Pro logo
Freshchat: Pro

Includes everything in Growth plus SLA routing, custom dashboards, BYOC, and advanced analytics. Perfect for scaling support teams needing structured, omnichannel workflows.

Freshdesk Omni: Enterprise logo
Freshdesk Omni: Enterprise

Built for large enterprises with approval workflows, audit logs, skill-based routing, advanced security, and full AI integration. Optimized for high-volume, high complexity support.

Freshdesk Omni: Growth logo
Freshdesk Omni: Growth

Omnichannel support with chat, email, SMS, intelligent bots, ticketing, and knowledge base. Great for teams seeking unified customer engagement and scalable support tools.

Freshdesk Omni: Pro logo
Freshdesk Omni: Pro

Includes all Growth features plus custom portals, advanced reporting, custom objects, and stronger automation—ideal for mid-sized teams managing complex workflows.

Freshdesk: Enterprise logo
Freshdesk: Enterprise

Designed for enterprises with complex support needs, this plan offers advanced controls like audit logs, approval workflows, skill based ticket assignment, AI enhancements, and enterprise-grade security.

Freshdesk: Free logo
Freshdesk: Free

For up to 2 agents, includes ticketing, knowledge base, and basic reporting. Ideal for small teams starting out. No credit card required. 24×5 support included.

Freshdesk: Growth logo
Freshdesk: Growth

Best for small businesses. Includes ticketing, shared inbox, customer portal, collaboration, multilingual support, and analytics. Scales support with essential tools.

Freshdesk: Pro logo
Freshdesk: Pro

Adds custom objects, advanced routing, and analytics dashboards. Supports large teams needing deeper reporting, automation, and Freddy AI Copilot.

Freshdesk: Pro + AI Copilot logo
Freshdesk: Pro + AI Copilot

Combines all Pro features with Freddy AI Copilot included enabling smart suggestions, agent productivity boosts, and faster resolutions, bundled for streamlined support automation.

Freshmarketer: Enterprise logo
Freshmarketer: Enterprise

Ideal for multichannel growth with 20× email volume, WhatsApp/SMS, Freddy AI, automation, advanced segmentation, custom roles, analytics, and 500 bot sessions for intelligent engagement.

Freshmarketer: Free logo
Freshmarketer: Free

Great for getting started, includes email campaigns, forms, web tracking, segmentation, social media tools, and up to 500 monthly emails for 100 contacts. 24×5 support and live chat included.

Freshsales: Enterprise logo
Freshsales: Enterprise

Built for enterprises needing deep customization. Offers audit logs, field permissions, forecasting AI, custom modules/workflows, sandbox, and full governance controls.

Freshsales: Growth logo
Freshsales: Growth

Best for startups and SMBs, with Kanban CRM, lifecycle stages, chat, email, workflows, templates, and reports. Includes CPQ, mobile app, Slack integration, and 24×5 support.

Freshsales: Pro logo
Freshsales: Pro

Ideal for scaling sales teams. Adds Freddy AI scoring, custom sales activities, sequences, advanced fields, territory management, pipelines, and powerful automation tools.

Freshservice: Enterprise logo
Freshservice: Enterprise

Built for large, AI-powered IT orgs. Includes everything in Pro plus sandbox, full workload management, and enterprise-grade automation for strategic ITSM excellence.

Freshservice: Growth logo
Freshservice: Growth

Ideal for IT teams building structured service delivery. Adds SLA management, service catalog, and MSP mode on top of core ITSM features for foundational IT operations.

Freshservice: Pro logo
Freshservice: Pro

Advanced features like problem, change, and release management, plus workload balancing. Perfect for scaling IT orgs seeking unified service delivery across functions.

Freshservice: Starter logo
Freshservice: Starter

Great for small IT teams, with email/chat support, incident and task management, knowledge base, occasional agents, and CSAT surveys to move beyond shared inboxes.

Compare prices for similar companies

Supplier
Freshworks
Atlassian
Median Contract Value$29,106$62,944
Avg Savings14.93%10.59%

Negotiation insights

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RenewalsNew purchases

Multi-Year
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Vendr community insights for Freshworks

Company with 201-1000 employeesThis year
"We were totally unable to move our pricing with Freshworks at renewal - I would recommend starting the renewal agreement early. "
Company with 201-1000 employeesThis year
"Were totally unwilling to cave on pricing after facing some large uplifts. "
Company with 201-1000 employeesThis year
"Upon renewal of our Pro Users, we were able to maintain our 50% discount by adding a small number of users"
Company with 201-1000 employeesThis year
"Highlighting our frustrations and misinformation of features within the Growth package, we were able to upgrade to PRO at no additional cost"
Company with 201-1000 employeesThis year
"Despite significant increase in users, Freshworks implemented an uplift upon renewal. As we pushed back, they came down but only by $1 per user. They were very persistent on us adding on Freddy AI but without additional discounts on our existing and growing Enterprise and Business users. They noted that for a 24 month contract, they may be able to get additional discounts approved but it'll have to go through a few layers of approvals."
Company with 201-1000 employeesThis year
"Freshworks launched a new Copilot add-on and they were able to discount it 100% for us for 6 months of our contract. They are very adamant that they won't be able to discount it for the full 12 month contract."
Company with 201-1000 employeesThis year
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. This pricing is noted for single year renewals. "
Company with 201-1000 employeesThis year
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. We were able to secure lower pricing for an increase in agent count, down to $75 for an agent count of 60. The team confirmed the lower count of 45 in exchange for $79.20. We were also able to secure Net 30 payment terms and the removal of auto renewal terms for the contract on this single year renewal. "
Company with 201-1000 employeesThis year
"We were able to keep our 25% discount and our renewal flat through agreeing to renewing our subscription as is. "
Company with 201-1000 employeesThis year
"Freshworks is implementing a 15% uplift upon renewal due to "product advancements.""
Company with 201-1000 employeesThis year
"Freshworks was attempting to remove our previous 15% discount upon renewal. The only way they were willing to honor this was if we doubled our number of users upon renewal. We did not need to add these on, therefore we were able to get a 7.5% discount in exchange for a 2 year term."
Company with 201-1000 employeesThis year
"After many multiple rounds of negotiations, we had to fight to secure a flat renewal and remove the 4% lift. The team has been disappointed with the support and lack of communication by the Freshworks team. After many weeks of exchanges, we were able to get the lift on the invoice officially removed!!"
Company with 201-1000 employeesA while ago
"After multiple rounds of negotiations, we had to fight to secure a flat renewal and removal of the 4% uplift. The team has been disappointed with the support and lack of communication by Freshworks. After many weeks of exchanges, we were able to get the uplift on the invoice officially removed!!"
Company with 201-1000 employeesA while ago
"Freshworks' team is extremely slow in turning around approvals and replying to email. Advise folks to start renewals 120 days out."
Company with 201-1000 employeesA while ago
"We were able to leverage leadership change to get Freshworks to agree to offer us a quarterly renewal at our current annual unit prices. "
Company with 201-1000 employeesA while ago
"Price increase of 9% reduced to 3% on a contract with 4 licenses of growth on a small contract."
Company with 201-1000 employeesA while ago
"We had a last minute change in our contract and we were able to move to a month to month plan with Freshworks. "
Company with 201-1000 employeesA while ago
"We were able to use their end of month as a signing incentive to get a discount on new licensing "
Company with 201-1000 employeesA while ago
"Freshworks' price increase was not budgeted for and we were able to push back leveraging growth and budget to receive 20% off new pricing "
Company with 201-1000 employeesA while ago
"We managed to get the price down from ~105 EUR per user to ~86 EUR per user by pushing back referencing budget restrictions. "
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