Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks
Cloud based call center solution offering IVR, up to 5000 free minutes, call metrics, SLAs, and advanced monitoring, ideal for enterprise-grade customer support.
Basic cloud call center with caller ID, desktop alerts, call notes, metrics, and inbox. No free minutes included, charges apply per minute.
Adds 2000 free minutes/month, call queues, voicemail, call recording, and transfer options. Ideal for growing teams needing essential call center functions.
Includes 3000 free minutes/month, advanced metrics, IVR, routing automation, call monitoring, reports, and agent performance tools for high-performance teams.
Offers advanced security, skill-based routing, BYOC, full AI integration, and granular analytics. Built for large teams managing complex, high-volume customer interactions.
Supports up to 10 agents with live chat, email, and a unified inbox. Ideal for small teams looking for streamlined customer communication via website and mobile apps.
Everything in Free plus Adds social and digital messaging (e.g., WhatsApp), real time dashboards, and multilingual chat. Great for growing teams needing channel flexibility and performance visibility.
Includes everything in Growth plus SLA routing, custom dashboards, BYOC, and advanced analytics. Perfect for scaling support teams needing structured, omnichannel workflows.
Built for large enterprises with approval workflows, audit logs, skill-based routing, advanced security, and full AI integration. Optimized for high-volume, high complexity support.
Omnichannel support with chat, email, SMS, intelligent bots, ticketing, and knowledge base. Great for teams seeking unified customer engagement and scalable support tools.
Includes all Growth features plus custom portals, advanced reporting, custom objects, and stronger automation—ideal for mid-sized teams managing complex workflows.
Designed for enterprises with complex support needs, this plan offers advanced controls like audit logs, approval workflows, skill based ticket assignment, AI enhancements, and enterprise-grade security.
For up to 2 agents, includes ticketing, knowledge base, and basic reporting. Ideal for small teams starting out. No credit card required. 24×5 support included.
Best for small businesses. Includes ticketing, shared inbox, customer portal, collaboration, multilingual support, and analytics. Scales support with essential tools.
Adds custom objects, advanced routing, and analytics dashboards. Supports large teams needing deeper reporting, automation, and Freddy AI Copilot.
Combines all Pro features with Freddy AI Copilot included enabling smart suggestions, agent productivity boosts, and faster resolutions, bundled for streamlined support automation.
Ideal for multichannel growth with 20× email volume, WhatsApp/SMS, Freddy AI, automation, advanced segmentation, custom roles, analytics, and 500 bot sessions for intelligent engagement.
Great for getting started, includes email campaigns, forms, web tracking, segmentation, social media tools, and up to 500 monthly emails for 100 contacts. 24×5 support and live chat included.
Built for enterprises needing deep customization. Offers audit logs, field permissions, forecasting AI, custom modules/workflows, sandbox, and full governance controls.
Best for startups and SMBs, with Kanban CRM, lifecycle stages, chat, email, workflows, templates, and reports. Includes CPQ, mobile app, Slack integration, and 24×5 support.
Ideal for scaling sales teams. Adds Freddy AI scoring, custom sales activities, sequences, advanced fields, territory management, pipelines, and powerful automation tools.
Built for large, AI-powered IT orgs. Includes everything in Pro plus sandbox, full workload management, and enterprise-grade automation for strategic ITSM excellence.
Ideal for IT teams building structured service delivery. Adds SLA management, service catalog, and MSP mode on top of core ITSM features for foundational IT operations.
Advanced features like problem, change, and release management, plus workload balancing. Perfect for scaling IT orgs seeking unified service delivery across functions.
Great for small IT teams, with email/chat support, incident and task management, knowledge base, occasional agents, and CSAT surveys to move beyond shared inboxes.
Supplier | Freshworks | Atlassian |
---|---|---|
Median Contract Value | $29,106 | $62,944 |
Avg Savings | 14.93% | 10.59% |