Removing auto-renewal from your contract is crucial, especially when transitioning to new purchases or changes in your current contract. Highlight this new requirement imposed by your finance team to ensure flexibility for future negotiations and avoid potential price hikes without your consent.
Introducing competition as a tactic can create leverage in your negotiations. Communicate that you are exploring other solutions that offer similar functionalities at a lower price point. This can open the door to potential discounts or value-adds from Klaviyo.
You should aim to negotiate away any proposed uplifts during the renewal process. Highlight your previous contract pricing and emphasize that continued growth in your usage and partnerships should warrant better unit pricing, without any uplift.
Leverage the growth trajectory of your team and emphasize your expanding needs for additional users within the Klaviyo platform. Companies that communicate large growth periods have successfully negotiated lower rates due to economies of scale.
If Klaviyo mandates a feature upgrade for security needs that was not previously included, leverage the budget constraints from your finance team to negotiate against paying extra for these added features.