Zendesk offers a variety of pricing tiers catered to your business needs. Some key pricing information is as follows:
- Tier Support Professional: $49 per agent/month $588/year for 1 agent or $59 per agent/month, $5,880/year for 10 agents
- Tier Support Enterprise: $125 per agent/month or $99 per agent/month $1,188/year for 1 agent, $11,880/year for 10 agents
- Tier Support Team: $19 per agent/month $228/year for 1 agent, $25 per agent/month or $2,280/year for 10 agents
Contract ranges for different headcounts are also available:
- 200 headcount: $19,400.00 to $37,200.00
- 1000 headcount: $36,500.00 to $91,900.00
- 1001+ headcount: $67,100.00 to $142,700.00
Free Trial Availability
Zendesk Guide offers a free trial for users to experience their product.
Users can negotiate discounts during the contracting phase. The average savings for customers is around 0.2%.
Compliance and Security
Zendesk adheres to the highest industry standards of compliance. The company is certified under GDPR, SOC2, possesses MFA & SSO capabilities, and meets ISO27001 standards. Furthermore, they are fully compliant with PII and DPA regulations.
Zendesk Inc., a leader in the Customer Support category, provides users with a reputable Help Desk solution. They have an average customer size of 600 and a retention rate of 55.91%. The estimated time to close a deal with Zendesk is around 52 days.