Front
|Visit front.com
How much does Front cost?
Median buyer pays
$30,900
Based on data from 117 purchases, with buyers saving 14% on average.per year
Median: $30,900
$6,579$138,452
LowHigh
See detailed pricing for your specific purchase
About Front
Front Overview
Front is an AI-powered customer service platform that helps companies improve customer experience, streamline teamwork, and balance automation with human support.
Front's 3 Products
Customer communication platform with advanced automation, AI tools, multi-language knowledge bases, and custom roles to manage complex communication at scale.
Customer communication platform with support for multiple channels, stronger automation, advanced analytics, and additional workflow tools.
Customer communication platform with essential tools for single-channel support: a shared inbox, ticketing, basic analytics, a no-code public knowledge base, and up to 10 automation rules.
Compare prices for similar companies
| Supplier | Front | Freshworks |
|---|---|---|
| Median Contract Value | $30,900 | $13,707 |
| Avg Savings | 14.32% | 14.93% |
Negotiation insights
Discount levers
Success potential
What you can give to move the needle on pricing
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Front
Company with 201-1000 employeesA while ago
"Negotiated 2 year discount for a 1 year renewal term"Company with 201-1000 employeesA while ago
"We leveraged early signature on a renewal to bring the price down an additional 7% and include price tiers for users added mid-contract."Company with 201-1000 employeesA while ago
" Legal advised no redlines to SSA when ARR is under $25k. "Company with 201-1000 employeesA while ago
"We were able to obtain a 15% discount on our 12 month renewal, due to 100% growth on our users. We were also able to include a growth tier into the agreement for any additional growth throughout the term. During our renewal, Front offered an extension of 2 weeks whilst we finalized the number of users."Company with 201-1000 employeesA while ago
"Despite descope of 22 users, was able to secure pricing under current list price for 12 month renewal. "Company with 201-1000 employeesA while ago
"Because of descoping this contract YoY, we lost bulk discounting they had previously received. While we pushed to keep the per head cost flat, the supplier remained firm in their pricing."Company with 201-1000 employeesA while ago
"We were able to achieve 54% savings by negotiating a step down plan, allowing us to keep their current plan and slowly downsize throughout the contract - this contract structure is not typically offered by Front. We also were able to negotiate that should we choose to remain at the current threshold at the end of the first 3 months, we have the option to renegotiate the contract and / user rates at that time."About Vendr
How can Vendr help me?
Vendr guarantees a low cost for software, no sales calls needed.
AI Quote Analysis
Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.