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No items found. Pricing operates on a pricing structure based on headcount and additional features utilized. According to Vendr's internal data, if you are considering for your customer success software needs, you can typically expect pricing discounts ranging from 0% to 5% for contracts valued under $50K ACV. Notably, customers can still achieve cost efficiency on renewals by leveraging market conditions and budgetary constraints. For some customers, waiving the customary 10% uplift has resulted in a satisfactory 7% cost reduction.

In terms of competition,'s principal rivals include Vitally, Totango, ChurnZero, and Gainsight which all offer different pricing levels. seeks to remain competitive by offering aggressive discounts to gain business leverage and maintains a flexible usage policy where users can be added to the platform at any given time, hence, preventing access impediments. Major pricing changes can occur based on different commercial considerations such as usage renewal, bundling new purchase or renewal, along with offerings like free months or credits for renewals or new purchases. Negotiation Insights

In the comprehensive Vendr platform, we provide valuable assistance for effectively negotiating your contracts for SaaS products such as Our platform includes tangible discount levers and insightful commercial items.

Discount Lever for

One potential discount lever for is the length of your subscription. Long-term commitments often provide leverage for negotiating a discounted rate.

Commercial Insight for

A significant commercial item to consider in your negotiations with is usage tiers. Navigating this item effectively can result in an optimized agreement that better suits your company's usage needs.

To access the entire range of negotiation insights for, sign up for a free forever Vendr account. We offer numerous negotiation insights that can significantly enhance your SaaS procurement process.

Community Insights for

Here are some recent insights from our community on negotiating and purchasing

  1. "The initial renewal proposal included a 7.5% increase, excluding an auto-renewal clause, with an option for a 5% increase if included. After sharing our stakeholder's experiences with the platform, we pushed back for a flat renewal based on budget constraints and stakeholder reluctance to justify the cost increase. We secured a flat renewal without the auto-renewal clause." - Community Insight was posted recently.
  2. "We were able to get Catalyst to waive their 10% uplift and reduce our cost by 7% on a flat renewal just by citing that market conditions have caused FP&A to cut our budget. In total, we saved 17% on a flat renewal with little pushback." - Community Insight was posted 7 months ago.

Learn more about how to navigate SaaS procurement and gain additional insights such as the estimated time to implement, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process by signing up for a free forever Vendr account. Join our community to access a wealth of knowledge and insights, including 2 community insights available for Competitors


ChurnZero is a real-time Customer Success platform that assists businesses in understanding how their clients interact with their web and SaaS applications.

Check out our guide on ChurnZero pricing for more info.


Gainsight's robust Customer Success solution suite assists businesses in reducing churn, driving customer success, and maximizing recurring revenue.

Check out our guide on Gainsight pricing for more info.


Totango offers a customer-centric, data-driven platform that aligns organizations around the customer. With Totango, companies can operationalize customer data, and synchronize actions around the customer's context.


Vitally is a B2B SaaS platform constructed to help Customer Success teams monitor customer health, collect actionable insights, and handle onboarding.

Check out our guide on Vitally pricing for more info. Overview is a leading Customer Success Platform (CSP) designed to synchronize and centralize customer data, delivering clear insights into customer health and paving the way for efficient customer retention and growth strategies. With its seamless integration into existing tools, Catalyst provides an all-in-one customer view that significantly enhances business decision-making processes.

Fueling its intuitive platform are automated alerts that significantly reduce churn by proactively informing user action. This user-friendly approach makes its customer success management standout, earning it the "most implementable" title in its category on G2., beyond its functionally, is known for its rapid and seamless implementation timeline. On average, full implementation wraps up within a period of 7 weeks, leading to quick user onboarding and making it a top choice for businesses seeking to swiftly ramp up their customer success management.

Compliance and Security

Secure operation and data protection are integral priorities for Adhering to stringent protocols, is compliant with GDPR and SOC2 standards, ensuring robust data security measures across its operations. Furthermore, also maintains compliance with ISO27001, which sets it apart in its dedication to information security management.

In addition to the aforesaid industry-specific compliances, also observes data protection protocols that demonstrate its commitment to personal data security, adhering to both PII (Personally Identifiable Information) and DPA (Data Protection Act) regulations.

Regarding access safety, incorporates Multi-Factor Authentication (MFA) & Single Sign-On (SSO) capabilities into its platform. This dual approach secures user access, assures identity verifications, and enriches the overall system defense of the platform.

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12.9% pricing: frequently asked questions

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Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
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Trey Swaim
Trey Swaim
Principal SaaS Consultant
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Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
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