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Drift Pricing

Drift offers its Conversational Marketing Software through a variety of annual plans, with prices varying depending on the number of users. Each plan comes with different features, making the pricing for Drift flexible to fit different business needs. Although list prices are not publicly available, customers can expect the cost to be competitive within the industry, given its market position.

Obtaining accurate pricing for Drift requires directly reaching out to their sales team for a quote. The process is likely to involve discussing your specific requirements and negotiating discounts based on factors such as the term length of the contract or the volume of users. This way, customers can ensure they get an offering that suits their needs and budget.

Drift Negotiation Insights

At Vendr, we leverage our broad market expertise to offer valuable insights about negotiating SaaS contracts. Here's brief overview of negotiation insights for Drift -

Discount Levers

One common discount lever for Drift is committing to a longer contract term. Drift often provides discounts for customers willing to enter into multi-year agreements.

Commercial Items

Among the key commercial items, the scope of support services available in the contract can often be negotiated. Drift's standard customer support is quite comprehensive, but premium support options may provide additional value for larger enterprises.

Unlock more negotiation insights about Drift, learn about its competitors such as Ada, Freshworks, Intercom, Qualified, Sendbird and others on the Vendr Platform. Our platform provides detailed negotiation insights on multiple SaaS products that can help you garner the best deals and discounts.

To get a comprehensive understanding of discount levers and commercial strings to pull when negotiating your Drift contracts, sign up for a free forever Vendr account. Discover the full range of negotiation insights for Drift and many other SaaS products available on our platform.

Community Insights for Drift

Here are some recent insights from our community on procuring Drift, a leading conversational marketing platform:

  1. "We were able to maintain a flat renewal with a 24-month contract along with a 5% uplift renewal cap." - Community Insight was posted recently.
  2. "We were able to maintain the same discounts from the previous year for a flat renewal." - Community Insight was posted 2 months ago.

Learn more about how to navigate renewals and secure the best terms by signing up for a free forever Vendr account. With your account, you'll unlock additional insights such as the estimated time to implement Drift, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Drift, providing a wealth of knowledge to help you make an informed decision.

Drift Competitors


Ada is characterized by its accessible AI chatbot capabilities. Its strengths lie in its robust API integrations and scalability, making it an ideal choice for large organizations seeking automated customer service solutions.

Check out our guide on Ada pricing for more info.


Freshworks distinguishes itself with a wide range of comprehensive customer engagement software solutions. It combines various communication methods, from chatbots to email, offering a solution that delivers seamless omnichannel customer experiences.

Check out our guide on Freshworks pricing for more info.


Intercom boasts a comprehensive customer messaging platform that covers the entire customer lifecycle – from lead generation to customer support. It's well-regarded for its conversational approach to customer engagement and support, with impressive targeting and customization capabilities.

Check out our guide on Intercom pricing for more info.


Qualified is renowned for its real-time website analytics and instant chat services. Emphasizing personalization in its conversations, Qualified strives to enhance lead generation and customer relationships.


Sendbird differentiates itself with its extensive, customizable API and SDK technology integration capabilities. It excels in its ability to provide in-app chat experiences, making it suitable for businesses looking for flexible and interactive customer engagement tools.

Drift Overview

Drift is a versatile real-time messaging application that businesses leverage to connect with their website visitors and customers instantly. As part of the live chat marketing category, Drift takes prominence with its high market share. It has an impressive track record of closing deals on average in just 38 days.

Renowned for its simplicity in implementation, Drift can seamlessly integrate with other software tools enhancing its adaptability across various business contexts. Providing diverse plans and feature-pricing combinations, it allows businesses to customize their adoption based on specific needs.

Recognized as a leader in enterprise conversation automation solutions, Drift recently clinched a partnership with Microsoft Dynamics 365, adding another feather to its cap.

Whether it is communicating directly with customers or streamlining resource planning and deployment via its sister-platforms like Ionic and Float, Drift is the gate-pass for businesses to improved communication and efficiency.

Compliance and Security

Drift's dedication to maintaining secure and compliant software is evident in their adherence to various essential regulations. They are fully compliant with General Data Protection Regulation (GDPR), reflecting their commitment to protecting user data.

To enhance safeguards further, Drift offers multi-factor authentication (MFA) which adds an additional layer of protection against unauthorized access. Moreover, Drift supports Single Sign-On (SSO) for simplified and secure access to their software.

Ensuring their commitment to privacy rights, Drift aligns with PII (Personally Identifiable Information) and DPA (Data Protection Act) regulations, establishing the high-priority it places on user-data security and privacy.

Drift also exhibits compliance with Service Organization Control (SOC) 2 type II attestation indicating their dedication to managing customer data based on five trust service principles catering to today's cloud landscape. Drift's certifications further extend to ISO 27001, signaling robust information security management.

In essence, businesses can fully rely on Drift for operating under secured and regulated conditions, continuously compliant with the highest standards.

Vendr users typically save $4600 when purchasing Drift
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Drift by the numbers

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Drift pricing: frequently asked questions

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Meet some of our expert negotiators

Alli Cheaney
Alli Cheaney
Principal SaaS Consultant
We work for you
Our customers love our support, with a satisfaction score of 4.8 out of 5
Trey Swaim
Trey Swaim
Principal SaaS Consultant
Domain expertise
Our team has handled over 40,000 negotiations across thousands of suppliers
Bree Simmons-Yager
Bree Simmons-Yager
Principal SaaS Consultant
Visibility at every step
From initial consult to final closing, expect end-to-end transparency and support